Job Information
Northern Light Health Registered Nurse- Triage in South Portland, Maine
Northern Light Home Care and Hospice
Department: Patient Access Management
Position is located: Northern Light Home Care & Hospice So Portland
Work Type: Full Time
Hours Per Week: 30.00
Work Schedule: 5:00 PM TO 8:00 AM
Summary:
Provides statewide clinical nursing and procedural expertise by telephone and video for Northern Light Home Care & Hospice patients, families, facilities, physicians, vendors, and staff. While managing on-call accountability for both home care and hospice, the incumbent is specially trained in the hospice concept to provide on-call services for the clinical, personal, physical, and emotional needs of the patient and family via the telephone and videoconferencing. The Registered Nurse- Triage effectively coordinates the appropriate care of patients/families during the evening/night hours by collaboration and communication with the on-call team as appropriate. The Registered Nurse- Triage is responsible for communicating with the entire care team to make them aware of any issues or needs arising during the triage shift, via email, video conferencing and/or verbal communication needed.
Responsibilities:
ASSESSMENT AND NURSING INTERVENTION VIA TELEPHONE TRIAGE: Consistently performs skilled nursing assessments via telephone for home care and hospice patients, using video visits as appropriate; instructs patient and family members on interventions for care in accordance with the patient’s plan of care; develops appropriate plans of action to resolve after-hours problems including assessing for appropriate level of care, initiating change in level of care as needed; provides clinical expertise to nurses and other clinical staff as issues arise in the field; coordinates patient visits with local field clinicians to ensure the needs of patients and families are addressed in a timely manner.
PROVISION OF CARE: Responds to inbound telephone calls, voicemails, and emails in a timely manner and triages calls to determine appropriate action needed to address issue; arranges for medications and/or supplies needed during evening or night as appropriate, which may include obtaining physician orders; arranges with local on-call field clinician for a patient visit if needed. Makes tuck-in calls to newly admitted patients (as time allows) and to any patient who has experienced any change or problem as requested by a team member; performs EMR audits/reviews as time allows.
COORDINATION OF CARE THROUGH COMMUNICATION AND COLLABORATION: Completes thorough documentation in real time, including clear documentation on issues, interventions, outcomes/effectiveness, and MD orders; accurately report problems/needs/changes via email/phone call to the patient’s team the which occurred during the night
SELF-DIRECTED, RESPONSIBLE, AND PROFESSIONAL BEHAVIOR: Has a thorough understanding of the practices in accordance with Northern Light Home Care & Hospice policies and procedures. Actively involved in problem solving and quality improvement regarding any identified after hours issues/concerns/trends; demonstrates ability to solve problems independently while seeking consultation when needed.
Provides customer service in accordance with the mission, values, and code of conduct of Northern Light Health.
Other Duties
Other Information:
2 years of clinical experience required
Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Human Capital, Supply Chain and Financial Software.
Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
Word processing, spreadsheets, data entry, database experience and other computer related skills.
MS Teams
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Zoom
Credentials
- Required Registered Nurse
Education
- Required Associate's DegreeIn lieu of education, two years of experience is required per year of required education, exclusive of the minimum experience identified.
Required Experience
- 2 year/years of Clinical Experience
Working Conditions
Potential exposure to abusive and/or aggressive people.
Work with computers, typing, reading or writing.
Work beyond the regularly scheduled hours.
Prolonged periods of sitting.
Position Registered Nurse- TriageLocation Req ID null