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Momentum Solar Stips Associate/Customer Service in SOUTH PLAINFIELD, New Jersey

Stips Associate/Customer Service



Stips Associate

Job Description Summary

Position Responsibilities:

  • Provides responsive, exemplary customer service to current customers, to assist in moving their projects forward

  • Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience

  • Always displays a positive and enthusiastic attitude with our customers

  • Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise

  • Makes recommendations for improvement of all existing processes and procedures

Position Responsibilities:

  • Excellent interpersonal, written, and oral communication skills

  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

  • Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone

  • Must be a strong team player and enjoy supporting others to -get things done-

  • Must display a positive, enthusiastic, helpful and professional attitude at all times

  • Strong PC systems and typing skills (CRM, email, chat)

  • Previous experience in a call center customer service role preferred

Preferred Skills and Experience:

  • Working knowledge of Microsoft Dynamics preferred