Experience Inc. Jobs

Stips Associate/Customer Service

Department:CUSTOMER SERVICE

Location:SOUTH PLAINFIELD, NJ

Stips Associate

Job Description Summary

Position Responsibilities:

• Provides responsive, exemplary customer service to current customers, to assist in moving their projects forward

• Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience

• Always displays a positive and enthusiastic attitude with our customers

• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise

• Makes recommendations for improvement of all existing processes and procedures

Position Responsibilities:

• Excellent interpersonal, written, and oral communication skills

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone

• Must be a strong team player and enjoy supporting others to -get things done-

• Must display a positive, enthusiastic, helpful and professional attitude at all times

• Strong PC systems and typing skills (CRM, email, chat)

• Previous experience in a call center customer service role preferred

Preferred Skills and Experience:

• Working knowledge of Microsoft Dynamics preferred