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JOB REQUIREMENTS: Ready to do something greater? We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. Our people make Maximus. Essential Duties and Responsibilities: - Develop and oversee an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements. - Develop and deliver quality management and quality assurance training for all employees engaged in quality and performance monitoring. - Manage internal and external clients\' expectations related to quality management and effectively communicate corporate quality standards across the project. - Maintain updated knowledge of the project program and requirements to ensure contract compliance. - Monitor all operations and related metrics for conformance with internal, external, contract performance and quality standards. - Monitor and evaluate the effectiveness of all areas of project operations and reports quality issues to project and unit management. - Schedule, coordinate, and report on both internal and external audit functions of the quality management system. - Schedule and coordinate all the quality and performance monitoring activities of QA staff across the project. - Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes. - Produce quality assurance and performance reports as required by contract and project operations. - Provide feedback on requirements and functional specifications. - Attend project management meetings and conduct shift/team meetings with supervisors. - Leverage deep understanding of available industry recognized content across the spectrum of our service offerings. - Make recommendations that align with effective and efficient use of resources to deliver practical solutions. - Implement and integrate new and existing learning technologies and systems (e.g., ILT, vILT, online learning, Webcasts, authoring tools, Mobile, Social, Video, etc.). - Develop and maintain strategies for managing and prioritizing the deployment of technology delivered content. - Povide effective project intake and management with development of project plans including key milestones and deliverables. - Report and update leadership leveraging tools as appropriate. - Implement a communication strategy to drive enrollment for courses and programs identified as high priority. - evelop, maintain and be an advocate for the Human Resources and CED (Center for Employee Development) strategy. - Manage day-to-day curriculum management and maintenance activities. - Serve as a liaison to, and escalation point for client facing staff on curriculum issues and training needs. - Keep the CED team apprised of new trends, products, and best practices pertaining to your curriculum area and to the learning industry. Hybrid location: remote and approximately 3 days in Milwaukee, WI office Annual Base Pay Minimum for this Position \$ 75,000.00 Annual Base Pay Maximum for this Position \$ 80,000.00 ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Requirements Minimum Requirements: - Bachelor\'s degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. - Travel is required between various office locations in the Milwaukee area - Workforce Services: familiarity with SAFE systems (CWW, WWP, CARES mainframe, WEBI) - Strong verbal and written communication skills - Experience in effectively communicating with executives and high-level stakeholders - Proficiency in drafting professional communications - Exceptional organizational and multitasking abilities - Comfortable delivering formal presentations ***** APPLICATION INSTRUCTIONS: Apply Online: https://maximus. vature.net/careers/FolderDetail/19436?mode=job&iis=MAXOutreach&iisn=MaxOutreach