Experience Inc. Jobs

SVP Client Engagement Job Locations

US-Remote ID

2024-12342

Category Client Services  

Position Type Full-Time Overview

The SVP, Client Engagement leads the relationship between Cotiviti and our clients and prospects.  This role serves as the client's/ prospect's advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary.  Responsible for managing, tracking, and closing all client issues.

Responsibilities

Develop, foster, and maintain relationships with customer accounts: * Liaison between company and client or prospect.  Serves as the client's/ prospect's advocate, including monitoring and supporting all activity and managing problem resolution, escalating customer issues quickly, if necessary.  Responsible for managing, tracking, and closing all client issues. * Ensure effective communication with clients regarding new edits and system issues and upgrades.  Communicate any client needs/ideas for future development to meet client's requirements and expectations. * Review client data to manage and monitor edit savings and identify potential problems with overrides, revenue or invoicing. * Enter and maintain assigned customer records in the Customer Relationship Management (CRM) database as required. Ensure consistent use of CRM within Account Management. * Travel to clients and prospective clients, as required, to strategically manage client relationships and optimize use of core service offerings.  This role requires a proactive approach to monitoring client needs and actively soliciting requests for additional services and improvements to current services, when appropriate. Responsible for ensuring customer satisfaction by resolving issues quickly and creatively. * Interact with operations and marketing/sales to communicate notable client trends to keep company communications closely aligned with changing client issues, requirements and attitudes. * Synthesize and articulate key findings as appropriate for operations, sales, finance, and product development and executive audiences using sound financial and market analysis.  Proactively present strategic recommendations. * Work closely with sales, operations and management to ensure on-going customer satisfaction.  Team with sales executives to identify sales opportunities and provide support * Report weekly to EVP, Client Services on overall client satisfaction levels, new client issues, unresolved client matters and customer requested needs * Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars and responding to RFPs * Department responsibilities also include creating and maintaining department budgets and financial forecasts to support corporate and finance initiatives. * Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. * Complete all responsibilities as outlined on annual Performance Plan. * Complete all special projects and other duties as assigned. * Must be able to perform duties with or without reasonable accommodation.

Qualifications

• B.S. or M.B.A. in Business Administration or allied degree is required.  Strong working knowledge of health insurance industry business operations is required. Senior executive with proven experience in growing and developing business in the health care information and analytics space with strong competencies in strategic planning, operations, marketing, product management, and busines s planning.
• Ten (10) years'... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities