Experience Inc. Jobs

Respond to reported emergencies and provide emergency treatment. Essential Duties and Responsibilities: - Create a safe environment for guests doing activities at the resort. - Promote a positive interaction and experience with all guests. - Oversee first aid rescue response and evacuation of guests. - Investigate and resolve guest complaints and follow through to completion. - Establish and implement emergency response plans with EMS. - Procure and maintain inventory of medical supplies needed for patrol. - Inspect and verify all patrol equipment for readiness in emergency response. - Implement schedules for maintenance and repair of rescue equipment. - Complete tramway incident reports for lift related accidents and injuries. - Oversee completion of patrol incident reports and required daily logs. - Oversee lift and mountain evacuations when necessary. - Participate in accident scene investigations and document reporting. - Facilitate required training of patrol staff and maintain related training records. - Oversee patrol staff ensuring they use personal protective equipment. - Verify and document patroller\'s medical certificates and qualifications. - Verify driver ability and approve patrollers to operate snowmobiles & ATV\'s. - Maintain compliance with OSHA requirements for patrol staff. - Promote cooperative effort, teamwork and good morale among staff. - Handle staffing responsibilities: hiring, training, scheduling, and terminating. - Manage employee attendance, sick days, tardiness, and time off requests. - Manage volunteer patrollers and track days and hours worked. - Assist with special events at the resort as needed. - Perform other tasks as assigned by owner. Minimum Qualifications (Knowledge, Skills, Abilities): - Skilled in providing excellent customer service. - Must be a skilled rider, capable of negotiating aggressive terrain. - Have a current Professional Rescuer CPR Certification. - Have current OEC outdoor emergency care certification; National Ski Patrol. - Must be computer savvy, quick to learn systems & program software. - Able to prioritize job duties and manage time effectively. - Prior supervisor or manager experience required. - Communicate clearly using 2 way radios. Core Competencies: - Decision Making: Use sound judgment to make good decisions. - Friendly Service: Treat people courteously and respond in a helpful manner. - Teamwork: Interact with team members effectively put company goals first. Physical Demands: This is a physically demanding position. - Must be physically fit and able to lift up to 100 lbs. - Must be able to hike, bend, climb, lift, reach, push and pull repetitively. - Must be mentally attentive and focused at all times. - Must be able to adapt to climate and work in extreme weather conditions.