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Job Title: Customer Service RepresentativeJob Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Resolve customer complaints by clarifying issues, determining the cause of problems, and offering the best solution. • Maintain detailed records of customer interactions, transactions, and feedback. • Coordinate with other departments (sales, service, and parts) to ensure seamless customer service. • Identify and escalate issues to management as necessary for further investigation and resolution. • Follow up on customer inquiries to ensure timely resolutions and customer satisfaction.

Hard Skills

• Experience handling high call volumes in a fast-paced environment

Soft Skills

• Strong organizational skills and attention to detail

• Ability to work well both independently and in a team setting

Job Type

This is a permanent position.

Work Site

This is a fully on-site position in South Easton, Massachusetts.

Work Environment

This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping department.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.