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Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Create and maintain safe working environment and culture within the organization

Take care of company property

Demonstrates high impact culture through innovation, accountability and empowerment

Must be able to function in a team environment

Usually works with minimal supervision

Works independently

Travel Requirements:

Some travel required

20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

Driver Application for Employment

Motor Vehicle Report (MVR)

Forms:

Driver Disclosure and Release

Employee Applicant Drug and Alcohol Statement

FMCSA Certificate of Awareness

Driver Certificate of Violations

Driver Statement of On Duty Hours Road Test

Copy of Driver’s License

Copy of Medical Certificate

PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS

Position Requirements:

FORMAL EDUCATION:

Required:

HS diploma or equivalent

Capable of obtaining a CDL, class A or B with applicable endorsements

May have industry specific license(s)

KNOWLEDGE AND EXPERIENCE:

Clean driving record

Work experience preferred

2 to 5 years of technical work experience including industrial or commercial process water experience

Skill Requirements:

Electrical, mechanical, diesel, fusion experience depending on business unit

Work without direct supervis i on and can provide coaching/training to entry-level technicians

Technically sound

Experience with Microsoft Office

Must have customer service experience

Demonstrates critical thinking and troubleshooting ability

Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

Generous PTO package and paid holidays

Generous retirement savings plan

Customizable health, dental and vision insurance (eligible on first date)

Career progression plans

Reward and recognition programs

Paid parental leave

Tuition Reimbursement

Company Wellness Program

Employee Discount Program

Salary range:

$45,000.00 - $72,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation