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Cardis Furniture & Mattresses Virtual Sales Representative - Part Time - Attleboro MA in South Attleboro, Massachusetts

Cardi's Furniture & Mattresses is looking for an experienced, engaging, self-motivated, goal-oriented and driven Virtual Sales Representative with a proven track record, to deliver an exceptional "WOW" guest experience over the phone and via live chat!

Job Duties

Sales: Help our customers furnish their homes with the pieces they love, at a great value.

Live Chat: Monitor live chat and convert chat customers into paying customers.

Answer all incoming sales calls and convert into sales.

Present and add Total Care Protection Plans onto sales. Maintaining a close rate at or above 45%

Add protection onto existing orders of others by contacting customers prior to delivery. (Pre-Delivery courtesy calls)

Encourage non buying customers to visit our showrooms and try to set appointments for them to meet with a Furniture Sales Professional.

In Store Sales: (optional) Set up appointments for yourself to meet with customers in the showroom one day per week.

Working one day per week or more as needed on Key Days/Hours to assist locations with coverage and also to keep up with the current goods. ( If physically able )

B2B Sales: Grow both revenue and customer loyalty through managing customers, cultivating relationships, and closing sales.

Customer Service: Anticipate customer needs, prevent issues, and proactively problem-solve to keep customers coming back to shop with Cardi's.

Save Sales: Earn more by saving potential lost sales and potential cancellations be resolving customer concerns, changing concerns into opportunities.

Send non-buyers special promos or photos of furnishing items to fill their needs. If not electronically, send hand written note.

Required Skills

Requirements

  • Ability to work from home during nights, weekends and holidays.

  • High Speed Internet, Wifi & Wifi Password.

  • Must have an available Ethernet port on the back of your internet router.

  • Desk or table space for laptop, 2nd monitor and desk phone. Must be within 25 ft from the router. ( Cardi's will provide laptop, monitor & desk phone )

  • Ability to maintain emotional composure while communicating over the phone and via Live Chat with customers, peers and management.

  • Strong work ethic and dependability a must

  • General computer proficiency

Required Experience

Previous experience in a sales or customer service environment. Interior design or sales experience/knowledge a plus but not required.

Working knowledge of an hourly plus commission paid working environment or previous inside sales experience is preferred but not required.

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