Cardis Furniture & Mattresses Virtual Sales Representative - Part Time - Attleboro MA in South Attleboro, Massachusetts
Cardi's Furniture & Mattresses is looking for an experienced, engaging, self-motivated, goal-oriented and driven Virtual Sales Representative with a proven track record, to deliver an exceptional "WOW" guest experience over the phone and via live chat!
Sales: Help our customers furnish their homes with the pieces they love, at a great value.
Live Chat: Monitor live chat and convert chat customers into paying customers.
Answer all incoming sales calls and convert into sales.
Present and add Total Care Protection Plans onto sales. Maintaining a close rate at or above 45%
Add protection onto existing orders of others by contacting customers prior to delivery. (Pre-Delivery courtesy calls)
Encourage non buying customers to visit our showrooms and try to set appointments for them to meet with a Furniture Sales Professional.
In Store Sales: (optional) Set up appointments for yourself to meet with customers in the showroom one day per week.
Working one day per week or more as needed on Key Days/Hours to assist locations with coverage and also to keep up with the current goods. ( If physically able )
B2B Sales: Grow both revenue and customer loyalty through managing customers, cultivating relationships, and closing sales.
Customer Service: Anticipate customer needs, prevent issues, and proactively problem-solve to keep customers coming back to shop with Cardi's.
Save Sales: Earn more by saving potential lost sales and potential cancellations be resolving customer concerns, changing concerns into opportunities.
Send non-buyers special promos or photos of furnishing items to fill their needs. If not electronically, send hand written note.
Ability to work from home during nights, weekends and holidays.
High Speed Internet, Wifi & Wifi Password.
Must have an available Ethernet port on the back of your internet router.
Desk or table space for laptop, 2nd monitor and desk phone. Must be within 25 ft from the router. ( Cardi's will provide laptop, monitor & desk phone )
Ability to maintain emotional composure while communicating over the phone and via Live Chat with customers, peers and management.
Strong work ethic and dependability a must
General computer proficiency
Previous experience in a sales or customer service environment. Interior design or sales experience/knowledge a plus but not required.
Working knowledge of an hourly plus commission paid working environment or previous inside sales experience is preferred but not required.