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OhioMeansJobs|Cleveland-Cuyahoga County Customer Service - OMJ|CC in Solon, Ohio

OhioMeansJobs\|Cleveland - Cuyahoga is sourcing for multiple Customer service for a company at Solon.


Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with company properties, related company contacts, and third parties.


Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


The company is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. the company considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.


+-----------------------------------------------------------------------+ | The company is the world's largest hotel company, with more brands, | | more hotels and more opportunities for associates to grow and | | succeed.  We believe a great career is a journey of discovery and | | exploration.  So, we ask, where will your journey take you?\ | | \ | | Benefits:\ | | Dental, Educational Assisstance, Health Insurrance, Paid Holidays, | | Retirement, Sick Leave.\ | | \ | | Shift:\ | | 2:30 pm To 11:00 pm\ | | \ | | Interested Candidates, please contact:\ | | Anamarie Toth. Recruiter\ | | 216 777 8236\ | | atoth@dwfs.us\ | | \ | | \ | +-----------------------------------------------------------------------+