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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

What youll do

Interested in building and supporting a high-productivity PaaS (platform as a service) for thousands of customers? The team provides platform as a service and embedded Core Services for Cloud Foundry landscapes of the SAP Business Technology Platform. Develop, deploy and maintain the corresponding services running in a cloud environment are core responsibilities of the team. The team practices agile development methods, pair programming, Software Craftmanship, GitOps, Test-Driven-Development and works in an environment with Continuous Integration and Continuous Delivery. Monitoring and Observability are additional core DevOps practices focused on in the team.

Your role will be

• To monitor and support the development incident queues

• Address and resolve customer cases

• Collaborate with the development team, product support and customers

• Suggest and implement improvements based on customer feedback and incident analysis

• Facilitate knowledge transfer within the teams and contribute to internal knowledge bases

• Interact with developers, product owners, product support and other stakeholders to discuss and resolve customer cases and take quality topics forward.

• Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape.

• Strong team player with excellent time management skills and the ability to multitask effectively

What you bring

• Bachelor's degree or higher in Computer Science or related field

• At least 4 years of experience in Technical Support, Software Development, IT or Quality Assurance

• Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc)

• Experience in network technology

• Preferably knowledge or experience in Python orRuby,BASH, HTTP, and SQL.

• Preferably experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud

• Excellent English language skills, both verbal and written.

• Experience in creating dashboards and reporting

Meet your team

Join a diverse, agile and highly motivated team that values self-motivation, continuous learning, and peer mentorship. Youll collaborate and share knowledge widely and engage in open, constructive dialogues to drive continuous improvement and an amazing customer experience. Youll be part of a team committed to excellence and collective code ownership in a supportive environment.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 399878 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.