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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

SAP Globalization enables SAPs global footprint by enabling customers to succeed locally and globally by providing legal changes, delivering on legal mandates and best practices for SAP solutions. SAP Globalization provides local country versions for SAPs Line of Businesses Solutions.

The economys drive for globalization and digitalization goes hand in hand with an emphasis on local legal mandates and regulations and country requirements. This makes us one of the essential teams in SAPs transition to the Cloud.

Our worldwide presence drives the adoption of SAP solutions across the globe and makes us SAP the market leader in providing localized software solutions. The goal is to complement SAPs rich set of localizations with partner extensions.

THE ROLE:

We are looking for an experienced Cloud Ops/Dev Ops Engineer responsible for securing, monitoring the cloud products/infrastructure. Role would include:

• Troubleshooting and incident analysis.

• Proactive system monitoring and end to end service operations.

• Lead initiatives to automate repetitive tasks, deployments, monitoring, and other operational processes.

• Identify opportunities for cost optimization and performance improvement in cloud environments.

• Develop and enforce strategies to minimize downtime, ensuring high availability and resilience of cloud services.

• Manage incidents, ensuring rapid resolution and minimal impact on business operations.

• Conduct root cause analysis (RCA) for critical incidents and implement preventive measures.

• Manage and mentor a team of cloud engineers and operations staff, providing guidance and support.

• Monitor and analyze performance metrics, KPIs, and SLAs (service level availability) to identify areas for improvement.

• Implement feedback loops to incorporate lessons learned from incidents and operational activities.

• Stay abreast of the latest cloud technologies, trends, and best practices.

• Consistently drive root cause analysis & identify areas of improvement.

• Actively participate in continuous optimization of already existing procedures and processes.

• Drive for automation and standardization.

• Ensure smooth operations and maximize uptime.

• Collaborate with engineering and product management as well as other service groups.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:

• Bachelor's degree, preferably in Computer Science or Engineering.

• Experience and knowledge in Cloud technologies and Cloud Services (Amazon Web Services, Google Cloud Platform, Microsoft Azure).

• Expertise in analyzing and troubleshooting large-scale distributed systems, databases.

• Knowledge of container solutions such as Kubernetes & Docker.

• Basic understanding with monitoring solutions, such as Grafana, Kibana, Dynatrace.

• Familiar with ITIL concept of Incident Management, Change Management, and Root Cause Analysis.

• Ability to troubleshoot complex problems throughout the whole technology stack.

• Knowledge in Converged Infrastructure or SAP Converged Cloud Infrastructure.

• Datacenter/System migration experience, knowledge of HANA DB, ERP an asset.

• Basic knowledge on CI/CD tools (especially container-oriented environments).

• Proven experience on Kubernetes, Datacenter setup, configuration, and migration.

#SAPGLOCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401862 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.