Job Information
SAP SAP iXp Intern - Product Support Logistics Localization in So Leopoldo, Brazil
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAPs global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, youll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
What youll do:
Position title: SAP iXp Intern Product Support Logistics Localization
Location: So Leopoldo, RS Brazil
Hybrid position: 3x per week
As an iXp Intern Product Support Financials Localization, you will work in the Customer Services and Support area, located in So Leopoldo. Your responsibilities will include:
Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue
Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers
Report product errors to Development Support for further action
Perform debug analysis whenever required to troubleshoot a problem
Work in close cooperation with other Product Support teams and Development Support
Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues
Work across multiple support channels to deliver effective support to our clients
What you bring:
Being a student in the field of Information Technology, Economics, Business Management, or nearing graduation
Enthusiasm and a problem-solving attitude combined with solid analytical skills
The ability to read and debug code
Excellent communication skills
The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations
Fluency in English, both written and verbal
High level of motivation, proactivity, and a solution-oriented approach
Prior experience in an IT-related field such as consulting, support, or development
Knowledge of Finance, or Business Processes is highly appreciated but not mandatory
Meet your team:
You will be part of the SAP Product Support Localization team, which is focused on providing end-to-end support to customers in Latin America on topics related to Finance and Logistics solutions. We handle intricate topics such as Finance, Nota Fiscal, SAP Tax Declaration Framework (TDF), and SAP Document Compliance, as well as localization for Brazil and other countries in the region for both Financials and Logistics. Our team is very friendly and provides a very good environment and support for new colleagues promoting their professional growth and development. We look forward to welcoming a new colleague!
*Please add your CV in English
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 405036 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.
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