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Description

Kenvue is currently recruiting for:

Senior Manager, Regional Deliver Excellence - North America

This position reports to the Director, North America RDEx / Inter Regional Transport, and is based in Skillman, NJ.

Who we are

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here .

Role reports to: Director, North America RDEx / Inter Regional Transport

Location: Kenvue ' s corporate headquarters is currently located in Skillman NJ, but is scheduled to move to Summit, NJ in or around early 2025.

Travel %: up to 10-15

Pay: Annual base salary for new hires in this position ranges from $119,000 to $205,850 . This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors.

What you will do

The Regional Deliver Excellence (RDEx) team initiates, supports, and drives global leading Deliver practices engaging with multiple Centers of Excellence (COEs).

The RDEx NA Digital & Project Deployment customer solutions team acts as the Business and Product Owners of the North America E-Commerce Portals. This team will drive digital solutions, system enhancements, and innovation projects to include Self-Service, Automated, Assisted Services, and Omni-Channel strategies and capabilities. The Sr. Manager is responsible for the business design, solution architecture, and governance of Enterprise Deliver (cross-sector) Digital Customer Solutions, ensuring continued optimization of business and system processes.

This leader will actively lead the daily project operations and delivery of the aligned digital and process excellence roadmap.

Key Responsibilities:

Strategy
Lead Digital Deployment Customer Solutions project portfolio and innovation initiatives in Automated, Assisted Services and Omni-Channel Digital CX Platforms.
Implement new systems functionality and drive industry standards for the Consumer Health operating company.
Participate in the development and execution of the Digital Deployment CX strategy for Deliver regions globally.
Benchmark Digital CX capabilities with internal and external partners, to provide the most efficient and cost-effective solutions.
Develop Process Excellence Roadmap by working with regional deliver team


Compliance
Responsible for critical change control and Sarbanes Oxley (SOX) requirements.
Ensure e-Commerce business channels implement all regulatory and compliance needs, satisfying existing Business and IT standards.


Partner / Project Management
Initiate/facilitate all team capital expenditure requests as well as purchase orders for external work orders, products and services.
Gain alignment with North America Deliver and Segment partners on long range financial planning and annual business plan Cx programs.
Responsible for all third-party Digital Customer Solution vendor relationships
Participate in business process design efforts with NA Business and IT partners for future changes to ensure capacity to support the Enterprise Deliver and Commercial Digital customer strategies
Partner with IT architects and internal/external collaborators post-launch to resolve/implement improvements.
Cultivate key partnerships with commercial franchise teams and strategic internal partners.
Develop positive relationships with IT functions and drive effective communications


Customer Experience Performance Improvement
Support the continued adoption of electronic solutions through new customer implementations.
Partner with operations and franchise teams to support ongoing change efforts and initiatives to ensure integration of the electronic channels into the SAP ERP and Sales Order Management (SOM) solutions and process design. Facilitate cross team and cross component partnership.


Team Management
Provide daily management, developmental and mentoring support to direct employees and other staff members.
Ensure all employee compliance requirements are met, including but not limited to the timely completion of compliance training.

What we are looking for

Required Qualifications
A minimum of a Bachelor's degree.
A minimum of 8 years of relevant Supply Chain, Project Management, Customer Management, Engineering, Operations or Business Analytics experience.
A minimum of 2 years of experience in leading practices within Customer Experience.
Deep expertise across core Order to Cash processes, with strong knowledge of transportation and Warehouse operational processes and systems (SAP, WMS, TMS etc).
Proven track record of delivering cost savings and service improvement from data driven insights.
Track record of developing and building diverse, high-performance teams with a strong sense of mission, capable of navigating matrix organizations.
Skills to build an organization embracing a culture of functional excellence and continuous improvement.
E2E mindset and collaborative, influence-based leadership approach.
Highly collaborative...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity