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The Landings Club Host/Hostess - Full-Time and Part-Time in Skidaway Island, Georgia

Job Duties & Responsibilities

  • Greets and communicates with all members in a warm, courteous, and prompt manner, while maintaining professionalism

  • Smiles and maintains a pleasant disposition throughout shift

  • Shows genuine interest in member needs/questions and attempts to accommodate all reasonable requests

  • Escorts members and their parties to their table and distributes menus

  • Maintains accurate records of guests/members seated and check-ins/missed reservations

  • Answers club phone in a friendly and professional manner, capable of addressing basic inquiries

  • Attempts to resolve member complaints or ensures that a manager is promptly contacted to address member issues, concerns, or requests

  • Assists with set up & break down of salad bars

  • Assists with food running and setting/clearing tables when necessary

  • Communicates kindly, clearly, and efficiently with team members, received information and feedback, takes action based on observations and information received

  • Complies with departmental uniform and grooming standards

  • Complies with departmental and Club policies

  • Performs all other duties as assigned by any TLC manager

Minimum Qualifications & Experience

  • 1 or more years of previous hostess experience, preferred

Critical Skills

  • Ability to speak, read, write, and follow verbal instructions in English

  • Desire to provide exceptional service to all members

  • Able to use tact and understanding when dealing with a variety of customer service problems, including (but not limited to) stressful and highly emotional situations

  • Ability to work in a fast paced, team environment

  • Open to learning and receiving feedback

  • Detail oriented

Physical Demands

  • Standing and walking for 100% of shift

  • Lifting, carrying, moving from 1 pound up to 50 pounds

  • Pushing, pulling, bending, stooping and reaching throughout shift

External Company Name: The Landings Club

External Company URL: landingsclub.com

Telecommute: No

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