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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Sr. Director, Service Operations BDM, is responsible for leading a rapid expansion of ServiceNow’s Service Operations (ITSM + ITOM) in APAC. This will be achieved through building rapport with field and solution sales peers, driving land and expand go-to-market initiatives, and helping strengthen our existing customer base. This role will play a key part in leading matrixed efforts from marketing, field sales and solution consulting, and identifying better together sales motions with our solution sales counterparts and Bus. The ideal candidate must have deep experience in IT Service Management and IT Operations Management methodologies including, but not limited to, ITIL best practices, SaaS sales and have the drive and motivation to build an extended team in order to drive revenues and rapidly gain customers within new markets. The role will report to the Global Area Vice President of Service Operations.

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.

• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region

• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership

• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities

• Recruit, coach and mentor team members to drive excellence

• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team

• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line

• Achievement of annual sales goals on a quarterly and annual basis is required

• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

To be successful in this role you have:

• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level

• ITIL V3+ solution and SaaS experience

• Working knowledge of ITOM, competition landscape, positioning and business value

• Experience as a sales leader; prior executive experience preferred

• Prior experience in both direct sales and sales overlay capacities

• Strong success in recruiting, coaching and managing an exceptional sales team

• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.

• Experienced in planning and organization

• Experienced in public speaking and comfortable presenting to large audiences

• Strong track record in social media to enhance the ServiceNow brand message

• Experienced in driving sales process and drive effective working relationships with Sales Operations

• Experience in one or many of the Product Portfolio outlined

• Ability to build long term strategic and senior level relationships

• Ability to adapt and work effectively within a rapidly changing and growing environment

• Strong business and financial acumen

• Fluency in English and native language depending on final location of hire

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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