Experience Inc. Jobs

Job Title:

Specialist, Renewal Sales (Mainland China/ Hong Kong)

Job Description

We are looking for a Renewal Sales Representative to join our team in Singapore.

Reporting to the Sales Manager, the Renewal Sales Representative role will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. Responsible for Greater China (GCR: Mainland China or Hong Kong) customer revenue growth respectively, you will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.

As part of our organization’s growth, this is a permanent position where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

As a Renewal Sales Representative in our team, you will:

• You will provide renewal selling services or solutions to a dedicated territory in GCR region, specifically for Hong Kong or Mainland China.

• Candidates with strong proficiency in Cantonese, Mandarin and a deep understanding of the GCR/ Hong Kong and Mainland China market, either through cultural exposure or business experience, are encouraged to apply. This role requires effective business communication tailored to the nuances of each territory.

• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.

• Strong consultative approach to engage clients and prospects.

• Result-driven with strong track record in delivering sales targets.

• Demonstrated aptitude to learn and optimize new technology and data.

We’ll be a great match if you have:

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.

• Understand and capture the Voice of the Customer for assigned client.

• Respond to customer inquiries by following standard scripts and procedures.

• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.

• Create a sales funnel that can support quota overall attainment.

• Make and receive calls with the intent of selling products/services or renewing existing contracts.

• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.

• Convert small starting opportunities to significant sized opportunities over time.

• Provide accurate weekly/monthly/quarterly sales forecasts.

• Undertake research to understand prospect organization structures and identify important players.

• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.

• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.

• Develop excellent technical knowledge needed for value proposition and solution selling.

• Collate and deliver exec-level presentations.

• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.

• Maintain the CRM to ensure all relevant data is captured promptly.

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

Chinese (Required), English (Required), Yue (Cantonese) (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)