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Citigroup Service Analyst - Hybrid in Singapore, Singapore

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.


  • Perform critical processes including timely and accurate on association settlements, Association Reporting for Credit cards , and Regulatory MAS Reporting for CITI NA and Citibank Singapore Limited .

  • Manage Global Rewards invoicing and processes

  • Timely reviews of process and procedure on the changes

  • Support, and participate with business on all project initiatives, especially on cards new product launches or changes

  • Manage investigation (internal/external customer) for the department. Provide detailed analysis of escalated issues when necessary and recommend actions for resolutions.

  • Monitor Internal Accounts – MAS, Operating and Deferred account

  • Handle all Audits – internal and external (KPMG)

  • Review global and regional policies, e.g. Regional Consumer Controls Procedures Manual (RCCPM) & Global Mandatory Branch Controls, to identify gaps against local procedures.

  • Streamline process and automate to ensure production effectiveness and efficiency

  • Governance of reconciliation related functions


  • 1-2 years of experience related to reporting

  • Effective verbal and written communication skills

  • Able to work independently with minimum supervision and deliver outcomes within timeline

  • Proficient in Microsoft words and excel

  • Meticulous and eye for detail


  • Bachelor’s/University degree or equivalent experience


Job Family Group:

Customer Service

Job Family:


Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.