Job Information
Johnson Controls Service Account Manager in Singapore, Singapore
Who we are
Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
Oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.
How you will do it:
Responsible for achieving the PSA and L&M business plan assigned including actively participating in initiatives of expanding and renewing PSA proposals, driving L&M sales growth, field proposals, audits, etc.
Set performance expectations & provide regular feedback to FLSPs.
Work with FLSP team leader to ensure work (incl. PSA scheduling & L&M works) is being done within timeframe given and that processes are followed.
Review service delivery plans for quoted jobs to confirm FLSP hours is accurate and service plan is appropriate for customer needs.
Driving FLSP productivity and profitability.
Be primary contact for any assigned customer accounts and ensure customer satisfaction & develop good customer relationship as well as service sales staff.
Help FLSPs to develop deeper relationship with the customers.
Assist PSA sales staff in securing of renewal PSA proposals by capitalizing on both technical knowledge and customer relationship.
Proactively lead in identify & secure L&M opportunities during service visits and accurately estimate labour and material requirements required to complete jobs on time and within cost estimate.
Ensure FLSPs maintain accurate documentations including L&M opportunities, equipment conditions and customer concerns.
Verifying payment to suppliers & sub-contractors.
Follow-up on payment from customers.
Determine overall staffing requirements and gaps of FLSPs in terms of both quantity and quality of resources and create development and training plan.
Conduct regular skills assessment, performance appraisal of FLSPs and review and gain approval of all performance related actions from HR and Service Operations Manager.
Actively participate in trainings assigned by Service Operations Manager to enhance technical skills & product knowledge.
Ensure technical support is available for FLSPs.
Approves time sheets, purchase orders, change orders, credits, and necessary administrative tasks as expected.
Perform any other duties or undertake additional role from time to time, whether ad-hoc or otherwise, as assigned by the management.
What we look for:
Diploma / Degree with minimum 5 years relevant working experience.
Strong problem-solving skills
Ability to work independently and possess good team spirit
Excellent attention to detail
Excellent time management, decision making, prioritization and organization skills
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
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