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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Senior Data Center Operations Engineer, you will work as a member of the team of engineers and be responsible for facilities in Singapore and oversee the overall health of the facilities. You will be involved in

• Workflow of day to day operations of the facilities.

• Capacity deployment and forecasting.

• Budgets and maintaining facility stock

• General operational uptime/maintenance scheduling

• Vendor management

• Facility Evaluation

• Builds and deployments

• Strategic global projects

• Cross organizational collaboration

• Conduct all audits as required

• Coordinating with the onsite delivery and shipping of all equipment

• Developing, documenting and evangelizing a catalogue of standards and best practices for data center operations

• Functioning as one of the main regional points of contact and be accountable for all vendors who operate inside of our data centers. Will act as the operational point of contact for all builds, expansions and maintenances.

To be considered for this role, the hiring team is after someone with -

• Datacenter build experience

• Minimum four years of experience in data centers operations and or facility operations with a record of increasing role responsibility.

• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labelling.

• Hands-on hardware break-fix with servers and network appliances.

• Technical understanding General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security is a plus

• Working knowledge of networking/server architecture and hardware.

• Experience managing vendors in a data center environment.

• Process orientation and experience in process development.

• Strong analytical skills with the ability to multi-task several unrelated issues.

• Ability to travel domestically and internationally.

• Excellent General documentation skills with particular emphasis on technical processes and standards.

• Knowledge and experience in ITIL process methodologies is a plus.

• Proven ability to function independently in ambiguous situations with a record of success.

• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

• Proven ability to work with cross-functional teams in highly-technical, multi- disciplined projects.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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