Experience Inc. Jobs

Job Title: Senior Customer Engagement Executive

• Location: Singapore

About The Job:

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.

Main Responsibilities

• Maximize omnichannel engagement platform for an improved customer experience

• Conduct regular digital and face-to-face engagements in alignment with the omnichannel customer journey blueprint

• Strong competency in organizing meaningful meetings with clear objectives tailored to Healthcare Professionals of various medical specialties for public and private channels

• Good knowledge of all promoted products, key competitor products, major clinical trials and clinical disease states

• Achieve sales targets while operating within the confines of company policies, approved budget and promotional programs.

• Provide monthly sales analysis and precise sales forecast

• Ability to mentor junior sales representatives for onboarding

• Good presentation skills with strong capability in cascading value with in-depth exploration

• Execution excellence with close follow up and identify upselling opportunities

About You

• Bachelor’s degree or Diploma from any discipline (Science or Pharmaceutical-related is a plus)

• Minimum 3 Years of Pharmaceutical sales experience / Account Management/ Marketing experience

• Digital Marketing / eCOM experience is a definite plus

• Familiar with local healthcare and reimbursement mechanism

• Knowlegeable in Segmentation and Targeting

• Data & Insights - ability to source, identify and convert data into insights, driving actions.

• Innovation - curiosity, customer obsession and white space / new revenue streams focus.

• Team Player, and the ability to move with speed, experiment and learn with growth mindset.

• Outstanding verbal and written communication skills

• Active listening and retaining information skills

• Demonstrate high level of comfort and confidence to discuss and engage, handle rejection and objection with customers via phone and digital tools

• IT literate and familiarity with CRM system and digital platforms

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)