Experience Inc. Jobs

Job Number 24155281

Job Category Rooms & Guest Services Operations

Location Duxton Reserve Singapore Autograph Collection, 83 Duxton Road, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, SSG Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

The Rooms Division Manager/Director of Rooms oversees the operations and performance of the front office and housekeeping departments including the front desk, concierge, bell service, club floor, laundry, and linen and uniform rooms. He/She leads the strategic planning for the rooms division to develop operational strategies and performance indicators as well as review operating procedures and service standards. To grow revenue and maximize the financial performance of the rooms division, he leads the division to maximize room occupancy and foster customer loyalty and retention. He works towards achieving high levels of guest satisfaction through the consistent execution of the property's standards, operational leadership and hands-on interaction with guests and team members. He provides solutions and leads corrective measures on problem areas and drives improvement initiatives. He is also responsible for knowledge management and operational risks management through compliance management, corporate governance and crisis management. His senior management role includes managing financial plans and budgets as well as overseeing talent capability development and performance management for the rooms division. Analytical and articulate, he is able to make challenging decisions and communicate effectively to a diverse group of stakeholders. He possesses strong leadership skills to lead a big team and influence others towards achieving common goals. He has the ability to work under pressure in a fast-paced environment and is able to relate to guests and employees at all levels.

Manage Rooms Division Operations

Lead the development of operations strategies and performance indicators for the rooms division

Lead the review of operating procedures and service standards for the rooms division

Lead the rooms division in strategies to maximize room occupancy and revenue

Drive customer relationship strategies and programme to foster customer loyalty and retention

Lead the front office department and housekeeping department to manage daily operations

Manage partnerships to enhance relationships and collaboration efforts

Oversee knowledge management and data needs for the rooms division to achieve operational efficiency

Drive service and Operational Excellence

Direct the resolution of guest issues for service recovery

Review and improve guest experience satisfaction metrics

Facilitate innovation and productivity processes for the rooms division

Lead change management activities to achieve divisional goals

Drive adoption of technology for productivity and innovation

Manage Operational Risks

Oversee implementation of compliance management and corporate governance

Oversee the development of crisis management, business continuity and recovery plans for the rooms division

o Minimum Degree in Hotel Management or equivalent

o Minimum 10 years of front of house managerial experience at Marriott hotels/resorts

o Prior experience in managing a team in luxury hotels/resorts

– As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

– As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

– Comprehensive Health Insurance Plan

– 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.