Experience Inc. Jobs

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar currently has an opportunity for a Product Support Territory Manager, Electric Power in Singapore. The position ensures our customers get the most value from our products and services by working with our Caterpillar Dealers and providing technical support for Caterpillar Electric Power Products (Diesel Engine driven generator sets, Rental Packages and complete Power Generation Solutions including Hybrid). The incumbent will also support the development of the Dealer’s the Product Support capabilities for the Electric Power Business.

What You Will Do: ​

• Support Dealers in addressing Customer technical issues.

• Work with Dealer to find commercial settlements when Customers are requiring support beyond standard warranty.

• Develop Dealer technical capabilities in servicing and troubleshooting Electric Power products in collaboration with and leveraging Caterpillar’s Distribution Services Division (DSD)

• Drive Aftermarket growth leveraging the following metrics: Services touchpoints, Population Accuracy and EDSR Completion.

• Support EPD Aftermarket Teams in the development of Dealer Parts & Service Sales capabilities

• Ensure that Customer Experience is effectively communicated to the Caterpillar Product Groups (Product Design, Production and After Sales Services Development)

• Proactive participation in Regional and Global internal events such as Technical Conferences, Dealer Commercial Conferences, Sales and Technical Training Seminars as well as external events such as Regional and Global Trade Shows, Conferences and Customer related events

The incumbent’s key objectives will be:

• Provide “Best in Class” technical support to Cat dealers

• Assess and develop Dealer Product Support Capabilities

• Drive Customer Loyalty

• Support Aftermarket Services Growth (Parts, Digital, Customer Value Agreements)

What You Have:

• Demonstrated ability to focus on the customer, working to understand their needs, recommend solutions and negotiate settlements

• Ability to effectively communicate and influence at various levels in the organization

• Demonstrated ability to build relationships and rapport with dealers, customers and across the Caterpillar network

• Must have the ability to work independently, managing all aspects of the Electric Power Product Support Business as well as working in conjunction with internal groups, Dealers and Customers

• Must have the ability to resolve complicated technical problems with the support of factory specialists as and if required

Top Candidates Will Also Have:

• Degree in Electrical or Mechanical Engineering preferred, or equivalent experience.

• Good knowledge of electric power generation systems.

• Excellent English capabilities are essential; other languages are a clear advantage.

• Previous field technical or sales experience working with Dealers/Distributors.

• Multidisciplinary skills (Sales & Marketing, Technical) are an asset

• Excellent interpersonal and collaboration skills

• Good analytical and computer skills are essential.

• Industry experience within one or more of the following industries preferred: Electric Power, Oil & Gas, Marine, Industrial OEM.

• Considerable technical, product and service knowledge of a wide range of Electric Power Products and Systems.

Additional Info: ​

This territory will include dealers mainly located in South East Asia and will require travelling up to 50% of the time.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers .

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

September 3, 2024 - September 16, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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