Experience Inc. Jobs

Mailroom, Ang Mo Kio

Job ID

199599

Posted

14-Jan-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Facilities Management

Location(s)

Singapore - Singapore

CBRE Global Workplace Solutions currently have an opportunity for a Mailroom Administrator to join our team. This is a great opportunity to join a leading global Facilities Management company & to excel in a diverse and exciting workplace.

Main responsibilities

• Receiving, sorting, distributing & dispatching of all incoming and outgoing post and packages

• Processing of packages utilising our client processing system software

• Ensuring that total quality management controls are maintained throughout the various aspects of the operation

• Communicating with clients professionally at all times, by understanding and anticipating their needs and responding quickly to requests

• Consistently meet measurable KPI’s for daily operations

• Accurately complete daily, weekly, monthly and quarterly paperwork

• Supporting the client to introduce service enhancements & developments

• Contributing & maintain a positive team spirit

• Maintaining safe working practices in line with QHSE regulations

• Undertaking any reasonable ad-hoc duties as requested by Facilities Manager

• Processing courier invoices and cross checking their accuracy with records

• Stock management of stationary, packaging and other supplies

• Printer management

Additional responsibilities (Supervisor)

• Ensure tasks completed efficiently to the highest standard

• Managing staff annual leave and other requests

• Booking, training and supervising temporary agency staff during busy periods

• Main point of contact for all mailroom queries via phone, email, in person, and client ticket request system

• First point of contact with any mailroom issues requiring resolution or escalation

• First point of contact with courier account managers

• Liaison with multiple site departments on shipping issues, including customs, trade compliance and legal/regulatory

• Promoting innovations and process improvements to enhance operations

• Creating and updating Standard Operating Procedures and other guideline documents

The successful candidate will need:

• Experience of working in a busy, demanding & fast pace environment

• Excellent use of IT skills & systems

• Excellent time management skills & good eye for detail

• Previous experience of undertaking supervisory responsibilities

• Customer focused approach & positive attitude

• Have the ability to plan, organise, & prioritise workload to meet customer demand

• Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills & experience

• Be an excellent communicator at all levels & enjoy working as part of a team

• Willing to undertake any related training (e.g. dangerous goods shipping, customs)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)