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Expeditors Agent - Air Export Operations in Singapore, Singapore

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logisticservices including air and ocean transportation, customs brokerage,distribution, cargo insurance, duty drawback, and consulting. Expeditors hiresthe best in the industry, and the financial results are a direct result of itspeople and unique culture.

Our motto, “You’d be surprised how far we’ll go for you”, is exemplified through ourembrace of these culture elements: Attitude, Curiosity, Integrity, Resolute,Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you willfind professionalism, leadership, and a friendly environment, all of whichfoster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our departmentis growing and we are looking for a bilingual person who enjoys a fast-paced,professional, and dynamic work environment.

Provide operational support (billings & operations) to internal & external customers by ensuring accurate & timely invoices, billing reports and shipping documents with good documentation control to achieve overall customer satisfaction.

Key Accountabilities

  • Check and follow up on the daily exported shipment and ensuring billing, billing report and shipping documentation are correctly execute and apply as per Customer SOP to achieve 100% customer satisfaction at all times.

  • Ensure all documentations (invoices, reports and shipping documents) are promptly send, mail and file and comply to local rules and regulations.

  • Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.

  • Follow up on dispute shipments documentation (invoices, CCPS, shipping document, etc.) and has it resolve immediately.

  • Ensure all paperwork (invoices, reports, permits, Airway bills) are prepared and in proper order that meets customer’s profiles.

  • Follow up on CTC requests from customer and accounting team.

  • Follow up with destination office on FDS reports.

  • Review and improve existing work processes and increase productivity of the department.

  • Ensure FSC exception customers and also Airlines FSC listing costs are updated promptly.

  • Provide customer assistance to call in customer.

  • Ensure COD customers payments are collected upon HAWB exchange.

  • Take up additional tasks are required to meet department’s needs.

University graduate with 2 years airfreight operations experience or formal secondary school graduate with 5 years’ relevant operations experience.

Other Skills

  • Computer literate and able to handle email, excel and word applications.

  • Good spoken and written English with good customer service skill.

  • Possess initiative and able to work under pressure and independently with minimal supervision.

  • Good organization skills with eye for details.

In view of COVID19, only those currently residing in Singapore need to apply

Successful candidate must pass the company's defined background check.

All your information will be kept confidential according to EEO guidelines.