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General Dynamics Information Technology VAERS Customer Service Representative in Silverdale, Washington

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Customer Service

GDIT has an exciting opportunity for a Call Center Representative to support the V-SAFE Program. V-Safe is a voluntary adverse event tracking system for individuals who receive the Covid-19 vaccine. The team will contact individuals and help them complete the VAERS adverse event reporting form. This team covers the hours of 8 am – 8 pm EST Monday through Friday. Employees work a regular 8-hour shift with flexibility to adjust hours for team coverage or time off as needed. Some weekends may also be required as needed for surge coverage (estimated 1 weekend a month, as necessary).

Established in 1990, the V accine A dverse E vent R eporting S ystem (VAERS) is a national early warning system to detect possible safety problems in U.S.-licensed vaccines. VAERS is co-managed by the Centers for Disease Control and Prevention (CDC) and the U.S. Food and Drug Administration (FDA). VAERS accepts and analyzes reports of adverse events (possible side effects) after a person has received a vaccination. Anyone can report an adverse event to VAERS.

VAERS is a passive reporting system, meaning it relies on individuals to send in reports of their experiences to CDC and FDA. VAERS is not designed to determine if a vaccine caused a health problem, but is especially useful for detecting unusual or unexpected patterns of adverse event reporting that might indicate a possible safety problem with a vaccine. This way, VAERS can provide CDC and FDA with valuable information that additional work and evaluation is necessary to further assess a possible safety concern.

The current openings are for full time (40 hours/week) employment with GDIT, estimated up to 12 months duration with possible extension.

RESPONSIBILITIES

  • Contact individuals using a structure script

  • Complete VAERS report form onver the phone with individual

  • Follow-up on voice mail messages left and receive incoming call-backs

  • Document status of activities on the system received for accuracy and completeness

  • Accurately complete tracking information using system interface

  • Complete tasks per designated deadlines

  • Available to work afternoon-night hours

ATTRIBUTES FOR SUCCESS

  • Excellent communication and organizational skills

  • Strong multitasking abilities

  • Detailed oriented

  • Ability to work independently and as part of a team

  • Ability to adhere to deadlines

QUALIFICATIONS

Required:

  • High School Diploma required

  • 2+ years of demonstrated customer service experience required

  • Experience using computer technology - Proficient in Microsoft Word & experience with Excel

  • Ability to work from a quiet environment with a strong internet connection is required

  • Availability to work any 8-hour shift from 8 am – 8pm EST Monday - Friday

Preferred:

  • Associates degree and/or some college coursework completed

  • Contact Center experience

  • Ability to speak, read, and write Spanish and English fluently

  • Previous experience working from home is strongly preferred

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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