Experience Inc. Jobs

Job Information

PTC Inc. Customer Success Manager Specialist in Shoreview, Minnesota

22-Feb-2021 Customer Success Manager Specialist USA-Shoreview, MN 34879BR Job Description PTC is looking for talented, enthusiastic, and career-minded individuals to join our Success Management team where you will have the opportunity to work with leading Internet of Things (IoT) technologies across a range of industries, including Manufacturing, Healthcare, Industrial, Residential, Agriculture, and Energy. Success Management is part of our larger Customer Success team at PTC and is one of our strongest assets, enabling us to strengthen our customer relationships by delivering on our promise of superior technology and proven results. Our team is committed to leading PTC's IoT Customers and Partners to accelerate first value, recurring value and expanded value for PTC platforms and solutions. The Opportunity: As a Customer Success Manager (CSM), you will be a passionate advocate for PTC and our Customers. You will be engaged in a combination of automated, data-driven activities and customer engagement to ensure successful onboarding and adoption of PTC's products. Through the use of data analytics, You will identify expansion opportunities and risks to subscription renewals CSM activities are focused on our Customers' post-sales success. Each CSM will work with various customers across industries, based availability and business need. As a CSM you will be required to be - strategic advisor, technical consultant and project manager to successfully manage all the accounts Responsibilities: Advance PTCs relationship with customers subscribed to Premium Paid Success Plans Establish & maintain the partnership operating framework while managing the Success Plan services to drive effective adoption, renewal & expansion Act as a trusted advisor for the client's executive, program and technical teams collaborating tightly with PTC stakeholders Ensure Business Value through identification & prioritization of customer business initiatives, key processes, and required capabilities to develop a customer specific value roadmap Be the voice of the customer within PTC by providing critical feedback to help improve the overall experience, product and identify market growth opportunities Serve as a partner to the sales team(s) helping to identify new opportunities and providing account management support Establish a trusted relationship with Customers to develop referenceable accounts Basic Qualifications: Bachelor's degree, or at least 4 years of professional experience Why PTC: When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it's like to work at PTC at #lifeatPTC. #LI-GM PTC Company Description About PTC (NASDAQ: PTC) PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today's new technology to drive digital transformation. Why Join Us and Benefits Summary When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it's like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you

DirectEmployers