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Company Profile:

Linnaeus is a forward-thinking partnership of highly respected Primary Care and Referral veterinary practices across the UK and Ireland, comprising some of the best clinicians in the profession.

We are all individual but two important things bring us together; a commitment to excellence in everything we do and our passion to make A BETTER WORLD FOR PETS.

At Linnaeus we carefully select the practices we partner with to ensure the highest levels of patient care across our group. Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We work with different types of practices, in every field of veterinary medicine, including small animal, farm and equine.

We also have our Five Principles which form the foundation of how we do business today and every day and we put these at the centre of every decision we make. This means:

• We are committed to Quality of work and contributions to society.

• We embrace our Responsibility (as individuals and a company) to act now.

• We base decisions on Mutuality of benefit to our stakeholders.

• We harness the power of Efficiency to use our resources to maximum effect.

• We have the financial Freedom to make our own decisions, unrestricted by motivations of others.

Overview

Linnaeus has grown rapidly through acquisition, and now is the time to optimize business-as-usual operations. The Applications Engineer role will focus on digital product support, stability, and growth. We are embarking on a digital transformation programme to enhance our capabilities, making it an incredibly exciting time to join Linnaeus. This pivotal role will ensure our applications and systems are supported and maintained to the highest standards.

Main purpose & goals

We are looking for a talented Applications Engineer to join our team and focus on supporting and building our technology estate to enable business strategy. The role will be essential in providing 3rd Line support to our Applications & Systems. The Engineer role will focus on ensuring our applications and systems landscape are stable through maintenance and proactive change, whilst also supporting us on our digital transformation journey through design and innovation as we meet our business goals.

We can accommodate Hybrid working. There will be a requirement to travel to our head office in Shirley or our sites to support business needs.

Key responsibilities

• Provide level 3 support for a range of products across the business, maintaining KPIs.

• Enable digital transformation initiatives, focusing on Product and Platforms to meet data and integration requirements.

• Troubleshoot and resolve complex system technical issues.

• Collaborate with cross-functional teams and projects to understand business requirements and deliver technical solutions.

• Document processes, procedures and best practice for platform build and support.

• Identify and implement maintenance and system optimizations across applications and data platforms.

• Deliver Application projects independently or within a wider project team.

• Develop and maintain front office and back-office databases, integrations, and configurations.

• Ensure data and platforms are maintained and protected through InfoSec best practices.

• Identify and implement Service Improvement across Application Services.

• Automate business process where possible.

Person specification

Essential

Experience

• Service Desk experience 4+ Years

• Has worked in Application Support Team at 2nd or 3rd Line, supporting COTS or bespoke solutions 2+ Years.

• Has experience in an Application Development Environment delivering products and SaaS configuration.

• Has experience working in Projects delivering on technical tasks.

• Has used and developed and configured applications using Code or PowerShell.

• Has experience of working with SQL, data Integrations or transformations.

• Used applications to automate business processes.

Desirable

• Familiarity with DevOps tools and techniques.

• Previous involvement with digital transformational initiatives.

Knowledge

Essential

• Microsoft Azure, Azure Portal (Resources, services, and application components).

• PowerShell.

• SQL.

• DevOps or Agile delivery methods.

• Process automation tools and techniques.

Desirable

• Understanding of Cybersecurity best practices.

• ServiceNow (use, administering or developing)

• Azure Logic App.

• Azure Data Factory.

• Databricks.

• Microsoft DevOps.

Qualifications

Essential

• ITIL

• Azure Certifications.

• DevOps Foundations.

• Azure Foundations.

Desirable

• Previous experience in a similar role.

Skills & Abilities

Essential

• Strong communications, to relay technical information to non-technical audience.

• Able to work remote and manage workload.

• Strong problem-solving skills and to be able to adapt to a range of technical platforms used across the business.

• Able to represent the business and identify opportunities to use Applications to improve efficiencies and deliver results.

Desirable

• Strong leadership and mentoring skills.

• Excellent project management / task management.

• Ability to adapt to changing environments.

Other qualities

Essential

• Credibility and strong personal impact.

• High EQ.

• Flexible and confident with change.