Experience Inc. Jobs

Description

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. Amazon China Strategic Service (SAS) is a nascent but fast-expanding program aiming at providing China-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.

In this context, Amazon China Global Selling SAS team is seeking for an experienced team lead who will developing a strong Account Manager team to closely work with Seller to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for Seller satisfaction. Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.

Roles & Responsibilities:

• Lead team to work with in-service sellers to grow the selections to Amazon and their business with profiting and delighting our WW consumers.

• Keep fine-tune working process, improve team productivity and efficiency by invent and simplify.

• Hire and develop a high-performing team.

• Conduct deep dive analysis on issues affecting seller business performance and provide the Voice of the seller as an input into product development and process improvement.

• Generate high quality seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.

• Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.

• Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.

• Identify key business opportunities for the territory and manage toward a growth plan.

• Implement account management best practices and SOPs into the business development framework.

Leadership:

• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.

• Manage all aspects of the client relationship for highest standard of seller experience.

Basic Qualifications

• 6+ years of digital advertising and client facing roles with a focus on data analysis experience

• Bachelor's degree

• Experience analyzing data and best practices to assess performance drivers

• Experience influencing internal and external stakeholders

• Experience with sales CRM tools such as Salesforce or similar software

Preferred Qualifications

• 2+ years of mentoring, leading and coaching experience