Experience Inc. Jobs

Description:

*Ensures the delivery of brand promise and provides exceptional guest service at all times.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Establishes a rapport with guests maintaining good customer relationships.

Maintains par stocks of all equipment and guest supplies as required.

Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

Clears and resets counters or tables at conclusion of each course.

Qualifications:

Basic food and beverage service skills

Basic knowledge of wines and other beverages

Holds diploma/certificate in Hospitality or Tourism Management desirable.

One year certificate from college or technical school; or three to six month related experience and/or training; or equivalent combination of education and experience.

Two to Three years work experience as Service Staff in a hotel or restaurant with good standards desirable.

Preferable prerequisite experience in the Hotel, Restaurant or Travel industry.

Primary Location: CN-44-Shenzhen

Organization: Andaz Shenzhen Bay

Job Level: Full-time

Job: Intern

Req ID: SHE002624

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.