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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

This position offers the opportunity to develop user assistance for SAPs Cloud HR product, SAP SuccessFactors, to support our ambition of making SAP the leading provider of cloud solutions in the marketplace. This development area is responsible for solutions that address our customers human resource business processes.

Working with colleagues in a globally distributed User Assistance group - in the US, Germany, China, and India - you will create, test, and update user assistance content for SAP SuccessFactors. You will work closely with our customers, actively seeking out feedback to constantly improve what we produce and how we produce it. As part of the SAP SuccessFactors User Assistance team, you will also participate in defining innovative documentation concepts and deliverables.

What You'll Do

• Plan delivery of and create user assistance assets that enable consumers to deploy, administer, and use SAP software. User assistance deliverables can include terminology, UI texts, configuration guides, videos, context-sensitive help, tutorials, and social media content.

• Provide estimates, key deliverables, and milestones within a given release.

• Has a deep understanding of the software and target audience, and uses appropriate language, style, and tone.

• Research user requirements and ensure that the content is aligned with the relevant documentation standards, guidelines, and content architecture.

• Work in close cooperation with other SAP teams (for example, product management, customer enablement, support, and UX) to produce high-quality deliverables.

• Actively strive to engage with consumers to gather requirements and feedback.

• Assure the linguistic correctness, technical accuracy, and usability of the content. Quality measures that can be taken include using the product to test content before publishing, submitting content for review by subject matter experts, and having content submitted for language, copy, or developmental editing, where applicable.

• Contribute to user assistance projects and initiatives for continuous improvements and innovation to User Assistance tools, processes, and content as applicable. Projects can be within a specific unit or across units.

What You Bring

Requirements:

• Undergraduate degree

• Experience creating e-learning solutions is a plus

• Proficiency in Microsoft Office tools

Skills:

• Excellent written and verbal communication skills

• Ability to manage priorities, and a proactive approach to resolving problems and delivering results

• Creative mindset with focus on the bigger picture

• Experience with DITA or other topic-based authoring methodology is a plus

• Experience writing task-oriented content

• History of working in cross-cultural, global teams

• Ability to engage with multiple stakeholders within SAP

Preferred Skills:

• Functional knowledge of human resources business processes

• Experience documenting HCM software

• Experience in an agile development environment

• Experience in documenting Cloud applications is a plus

#SAPSFCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400928 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.