Experience Inc. Jobs

Would you like to provide first-class guidance and support to the customer?

Are you a talented sales expert?

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role

Solutions Engineers work with Software Account Managers - Solutions to grow sales opportunities within a region and/or market and take them to close. They focus on understanding, documenting and validating with the clients what are the customer’s needs and success criteria and how Elsevier can help to achieve them. They leverage domain expertise and technical skillset to explain the benefits of Elsevier’s Academic Information Systems portfolio (and the wider Research Intelligence portfolio) to potential clients through demonstrations and sales presentations, then set milestones for testing during pre-sales and validating customer feedback.

Responsibilities

• Drive technical sales process - Meeting with clients to discuss their software solution needs. Conducting detailed client discovery focused on the customer needs analysis & solution development in alignment with the Account Managers. Effectively communicating the value proposition to clients.

• Support Account Manager- Draft and deliver presentations with in-depth information on targeted software products, reflecting an in-depth understanding of client needs and how Elsevier solutions can fit in. Supporting the Account Manager with all technical-related queries. Supporting User Group meetings and conferences, working closely with the Marketing team on formulation of use cases, value proposition & client endorsement.

• Drive tender process - Understanding of tender requirements, lead technical tender requirements and responses, close cooperation with tender team on tender write-ups.

• Design solution and overall proposal to meet client needs and realize success & satisfaction - Perform the more technical parts of the sales process and design to the client’s needs and promised functionality of the solution, thereby achieving a high customer satisfaction based on client success metrics. Contribute to Product roadmap discussion and strategy; strategizing with the Sales & Product team to create feasible software solutions.

• Provide support during implementation and post-installation – Ensure translation of client needs via handover to the implementation team & customer success manager; support the Implementation Manager and Customer Success Manager as needed in delivering a successful implementation.

• Play an active role in generating referrals and reference customers – As a trusted partner during the pre-sales and handover process, aiming to have highly satisfied clients who generate referrals and become active reference customers. Support the finding of new potential clients through their network.

Requirements

• Bachelor’s degree in computer science, Software Engineering or Management Information Systems or similar field

• 5+ years of sales experience as a Solution Engineer/Pre-Sales Consultant or similar

• SaaS / Software as a Service experience is a plus.

• Publishing expertise and experience with publishing systems and workflows are a plus.

• Ability to present ideas in a clean, user-friendly way.

• Great communication skills

• Exceptional relationship-building skills.

• Fluency, both written and oral, in English and Mandarin/Chinese are required.

• Extensive experience with selling, servicing, and implementing software systems.

• Proven experience in complex solution-sales approach - “consultative selling.”

• Excellent analytical skills, attention to detail

• Excellent software demonstration and presentation skills

• Ability to create big-picture software solutions.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Medical and Life Insurance: Coverage for Medical and life risk.

• Long-Service Award: Recognition for loyalty and dedication.

• Marriage and New Baby Gifts: Celebratory tokens for special life events.

• Festivals and Birthday Gifts: Spreading joy on occasions that matter.

• Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.

• Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.

• Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday

• Family Care leave (Maternity/Paternity Leave and Adoption Leave)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.