Experience Inc. Jobs

Section 1: PURPOSE OF THE JOB

(Briefly summarize in 1 or 2 sentences what the position is designed to accomplish)

• The CRM Service Engineer will perform servicing activities on CRM Merlin Programmer devices of the company in the Service Center based in Shanghai.

• The tasks include investigating, testing, trouble shooting and replacing components and parts of the company’s devices according to the applicable quality standards and per business unit Standard operating procedures.

• Other tasks required: Complaint Management, stock levels checks. He/She is responsible for implementing processes and production lines in alignment with the Business Unit.

Section 2: ROLES & RESPONSIBILITIES

(Make a list using action words to describe the roles and indicate the level of decision making)

• Investigate, perform trouble shooting, replace components, perform tests, of the company’s Merlin programmers.

• Ensure high quality output and ensure applicable requirements are met by following clear guidelines and procedures.

• Writing detailed reports in English on investigations and other service

• Under limited supervision of the Service Center Manager:

• Execute daily assigned tasks from the servicing job list

• Write reports in parallel with servicing tasks

• Take initiative to improve work procedures and processes.

• Perform relatively complex assignments and solve problems that may have a variety of solutions

• Adapt work methods to different situations and resolve unusual, non-standard problems by following the scope of the set standard operating procedures.

• Review work of other employees for quality and content

• Reporting to the service center manager about the periodic performances

• He/She is the contact person on technical and operational level for CRM service in house

• He/She supports company initiatives as identified by the management

• He/She supports spare parts orders, forecast and consumption registration

• Supervision/performing of the calibration on the testing equipment. Ensure to work always with test equipment in calibration (activity in cooperation with Admin)

• Make sure that the capital equipment orders are leaving the building with the proper test and documents

• Check and identification of urgencies, failure trends, associated root causes and report to the service center manager

• Supervision of the Complaint Management (EPIQ or other platforms) in alignment with the global procedures and PPG group

• Supporting the LEAN projects and methodologies for continuous process improvement

• Working in conjunction with the BU for the planning and execution of system upgrades, software releases, field corrective actions, field support and other planned service events

• Performs other related duties and responsibilities, on occasion, as assigned

Responsibilities for all functions:

• This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

• When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.

Section 3: EDUCATION & COMPETENCIES

• Experience & Competencies:

• Experience in repairing electronic equipment and/or has high interests in servicing medical electronic equipment. Ideally experience with complex electro-mechanical medical devices

• Attention to detail, ability to work under limited supervision

• Ability to handle multiple assignments in a timely manner meeting assigned deadlines

• Follow up on standard operating procedures and ability to accurately write in English

• Willingness to learn from more experienced people and flexible in adapting to easier and better working methods

• Ensure a focus on accuracy and consistency in the execution of the work to obtain high quality

• Positive attitude, team player and motivator

• Quality mindset with dedication on compliance to set procedures

• Process-minded and analytical person

• Ability to be flexible and responding objectively

• Knowledge & qualifications:

• Bachelor’s/master’s degree Electrical Engineering or equivalent by experience or specialized training

• Fluent in English

• Good skills in writing technical reports in English

• Computer knowledge: Excel, Word, Outlook

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com