Experience Inc. Jobs

Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world.

Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking highly motivated individuals who are interested in improving the way products are bought, sold, and distributed on a global scale to join us in China.

The ideal candidate will bring a diverse background spanning marketing, sales, product, and operations, equipping them to adeptly identify opportunities with a strong customer-centric focus. Their ability to build the New Seller Recruitment (NSR) capability will be underpinned by a strategic, long-term perspective infused with product thinking. This entails not only immediate solutions but also a vision for sustained development. A crucial aspect of this role is the development of the NSR strategy, which will involve leveraging the capabilities of cross-functional teams. The successful candidate should embody the qualities of a self-starter with strong problem-solving skills. Furthermore, adaptability is key, as the role demands working in a high-volume, fast-paced environment and collaborating with cross-functional teams on a global scale.

Key job responsibilities

Roles & Responsibilities:

1.Define, Drive, and Deliver on Multi-Year NSR Selling Strategy Roadmap: Develop and execute a comprehensive multi-year roadmap for the New Seller Recruitment (NSR) selling strategy, ensuring alignment with organizational goals.

2. Strategic Thinking and Digital Marketing Expertise: Exhibit long-term strategic thinking by applying digital marketing strategies at a multi-organizational level. Focus on initiatives to enhance seller awareness, channel investment, generate qualified leads, and improve the efficiency of new seller engagement.

3. Build Strategic Relationships: Establish and nurture strategic relationships with internal and external stakeholders to foster business growth. Provide guidelines for value propositions, facilitate new business opportunities, and devise sustainable customer strategies to achieve sales goals.

4. End-to-End New Seller Experience (SX) Responsibility: Oversee the entire new seller journey, from target leads generation to seller onboarding, conversion, and the nurturing of first-year sellers.

5. Leadership in Product Implementation: Lead the NSR sales team in implementing new products and services, actively participating in product design and development alongside internal stakeholders, including product, program, and operation teams.

6. Team Management and Development: Manage and develop the NSR sales team, driving month-over-month (MoM) growth through effective collaboration with cross-functional teams.

7. Performance Ownership and Data-Driven Management: Own the performance of the NSR sales team, creating matrices for efficient execution. Collaborate with the BI/Sales operations team to establish data modeling and analysis methods, designing and implementing the new seller onboarding funnel and loyalty monitoring system.

8. Team Productivity Enhancement: Manage and enhance team productivity by optimizing tools, driving sales process improvements, and ensuring team compliance.

9. Scalable Growth and Data Analysis: Implement scalable approaches to drive seller business, conducting thorough analysis to understand sales trends and drivers. Develop recommendations for business growth based on insights derived from data.

10. Demonstrate Core Leadership Competencies: Showcase a high level of competency in delivering results, emphasizing a bias for action, inventing and simplifying processes, diving deep into problem-solving, taking ownership, earning trust, and maintaining a customer-centric focus.

Basic Qualifications

1. 10+ years customer discovery and onboard related working experience

2. University graduation with Bachelor degree, MBA as a plus

3. Mastered in using data to find customer segments and cohorts and identify untapped opportunities.

4. Good communication skills to local and global stakeholders and partners.

5. 5+ people management experience in cross-regions.

Preferred Qualifications

1. Program/product management experience and skills

2. Digital marketing/sales working experience in social medial customer acquisition and user growth positions