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From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

ThispositionisconcernedwiththeimplementationofInformationTechnologyfunctionatthehotelinaccordance withHilton’sInformationTechnologystrategiesandprioritiesaswellasmeasuringInformationTechnologycosts, benefits and performance in the hotel and providing this information to hotel management and the Senior Director, Field Technology Services.

BrandStandards&Compliance

·EnsuringITrelatedBrandStandardsaremetatthehotel.

·EnsuringITSOXrequirementsaremetandhoteltocomplywithITSOXpoliciesandprocedures.

·EnsuringBrandapprovedhardwareandsoftwareapplicationsareonlyusedatthehotel.

Systems&Procedures

·Ensuringallsystemsarekeptup-to-datewithsecurityandupdatepatches.

·Ensuringhardwarerefreshstandardsaremetatthehotelandno non-standardhardwareorapplication is used at the hotel.

·EnsuringtocomplywithITAudits,ITSecurity andmakingsuresystemsarePCIcompliant.

·Tomaintainstandardsandbestpracticesathotelandevaluatecompliance.

·Ensurehoteldataissecuredandinlinewithstatedstandardsandbestpractices.

·Ensureallsystemsaresecureandrequireddailybackupsarehappeningwithallcriticalinformation backed up nightly where applicable.

CustomerService

·BringvaluestocustomersatisfactionaspectsbyfocusingonGuestFacingTechnologyrequirementsfor the hotel to contribute to overall guest experience.

·EnsuringStayConnectedguidelinesaremettoprovideguestswithacompetitiveadvantageandexperience.

Financials

·ManageallITexpendituresandevaluatingthemwithITCapitalandOperationalbudgets.

·Seekopportunitiesforcostreductionandvalue-addedbenefitsforthehotel.

·ProvideconsultationservicetohotelmanagementteamtoensureallIT equipmentiscoveredunder Annual Maintenance Contract with Hilton Globally / Regionally approved vendors / suppliers.

Administration

·Provide consultation service to hotel management team to ensure all IT equipment is covered under AnnualMaintenanceContractwithHiltonGlobally/Regionallyapprovedvendors/suppliers. Assistswith the development, maintenance and update of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

·AssistswiththepreparationandregularupdateoftheFinance DepartmentalBudgetinclosecooperation with the Director of Finance, ensuring targets are met and costs are effectively controlled.

·Assistswiththesubscription,maintenance,andupdateofalllicensesatthehotelandprovide consultation to the hotel management to track the relevant inventory.

·Advisesthemanagementofthehotelonadditionalfacilitiesthatcouldbeprovidedbyeither existingor further IT systems and technological advances.

Direct Reports: n/a

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

·Tertiaryqualifications,orothercollegiate-leveldegreeinIT,orrelatedfield.

·Certified/ExtensiveexperienceinITroles.

·Hardware&SoftwareInstallationandTroubleshootingskills.

·StrongAdministrationandeffectiveCommunicationSkills.

·Proficiency,atanintermediatetoadvancedlevel,withcomputersandcomputerprograms, including Microsoft programs.

·Abilitytoworkinfast-pacedenvironmentandsupportmultipleprojectsconcurrentlyandabletomanage a variety of tasks.

·Abilitytoindependentlyconducttrainingsessionorprojectbriefingsessionwithmanagersupport.

·Strongorganizationandtimemanagementskills.

·Abilitytoflextoandlearnavarietyofsubjectmatter.

·Strongcriticalthinkingskillsrequiredandattentiontodetail.

·Abilitytocollaboratewithmultiplegroupsandprioritizetasks.

·Strongproblemdefinitionandriskanalysisskills.

·Creativeproblem-solvingskills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

·Atleastfive(5)yearsofprofessionalworkexperienceinTechnology,Hospitalityorrelatedfield.

·Three(3)yearsofHiltonhotelFieldTechnologyManagementexperience.

·PreviousexperienceandunderstandingoftechnologydeploymentsinaProjectManagementcapacity.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

·Bachelor’sDegree,plus5yearsofHospitalityorTechnologyrelatedexperience.

·Ten(10)yearsofprofessionalworkexperienceinTechnologyorrelatedfield.

·Five(5)yearsofManagementExperienceforHiltonFieldTechnology.

·ExperiencesworkingwithMicrosoftPowerPlatformwillbeaplus.

·Advanceddegreepreferredand/orcertificationinProjectManagement.

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!

Job: Technology

Title: Cluster IT Service Manager, Greater China & Mongolia ( Contractor)

Location: null

Requisition ID: APA014GF

EOE/AA/Disabled/Veterans