Job Information
Corning Incorporated Assistant Account Manager in Shanghai, China
Assistant Account Manager
Date: Aug 17, 2024
Location: Shanghai, SH, CN, 200333
Company: Corning
Requisition Number: 63404
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.
Day to Day Responsibilities:
Lead efforts to actively manage account relationship and execute overall division and commercial strategies
Develop and maintain multi-level and multi-function customer relations o Develop/publish customer profile and analysis
Organize/manage regional and corporate reviews of accounts
Clearly and effectively communicate strategy and activities to customer
Develop actionable and measurable satisfaction improvement plans
Develop detailed account/sales plans for each assigned customers/fabs
Develop account strategy and analysis
Achieve account sales objectives
Identify opportunities and risks
Actively manage complexity at assigned accounts
Support senior account manager to manage all aspects of sales operations / order management process at assigned accounts
Understand customer requirements - Identify, assess and prioritize opportunities
Execute the account plan in alignment w/product plan
Provide/submit accurate short-term forecast/5 years plan/capacity plan to relevant team in Division
Work with Business Ops/CS/SC to ensure satisfactory payment/PO/shipment performance
Collect/synthesize customer and market and intelligence information. Establish effective internal communication
Support AE to expand Corning’s product offering at account(s)
Understand customer’s current & future products demands and developments.
Work with AE to deliver value proposition and provide feedback to PLM
Coordinate periodic technology exchanges and plan product migration at the customer
Communicate roadmaps and manufacturing capacity plans to the customer
Resolve customer issues and facilitate responsiveness
Respond to customer complains in timely manner
Organize/Lead internal resources to resolve customer issues effectively
Track action list of issue resolution Position Description
Continually look for ways to increase customer satisfaction
Education & Experience
Undergraduate degree or above, prefer majoring in IT, Engineering, Material Science or Business, technical degree preferred; MBA a plus.
58 years of sales or customer management experience, IT, Semiconductor, Hi-tech or LCD industry desired.
Managed significant sales responsibilities.
Experience of working in international company preferred.
Required Skills
Ability to interact and build effective relationships with customers.
Ability to represent the customer to Corning and Corning to the customer
Excellent personality and strong communication/interpersonal skill
Excellent PPT skill, strong oral presentation skill
Problem solving and analytical skills
Fluent in English and Chinese.
Desired Skills
Basic knowledge of LCD industry or semiconductor industry
Strong knowledge of commercial transaction processes
Ability to set actions and follow through with a sense of urgency
Strong interpersonal skills to engage business leadership and leverage talent in a matrix organization
Experience in working with people at all levels (junior to VP/President levels) of customer accounts.
Soft Skills
Detail oriented…Desire to improve/set execution plans based on data ▪
Ability to work and communicate across varied cultures
Passionate about customers, loves to sell
Well organized, process oriented, systematic approach to problem solving
Willing to learn, open attitude to change where necessary
Be comfortable in dealing/interacting with people internally & externally
Strategic thinking, good networking skills
Strong self-managing capability: team work sprit required, and can work independently
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.
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