Job Information
Abbott Ambassador in Shanghai, China
Role Description
Identify customer training requirements and deliver customer training
Coach customers and share knowledge (education)
Identify and resolve customer pain points (troubleshooting)
Replenish and control customer inventory
Build image and brand in eyes of customer
“Sell” or reinforce Abbott’s total solution value offering
Collect and transmit VOC (Voice of Customer)
Contact distributor for certain business opportunity
Manage VPT process for new instrument opportunity (Value Expansion).
Renewals of most of the assigned accounts (adhering to standard renewals procedures)
Menu expansion (utilization of existing products; new product launches)
Service sales
Product promotion
Forecast and Order management
Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
Spare parts management
New assay applications
Requirement
Bachelor’s degree or equivalent relevant experience required.
Bachelor’s degree in Clinical Laboratory/Bio Medical / Engineering /Medical or Commercial is preferred.
Practical interfacing with customers
Strong people management and communication skills
Trouble shooting/problem solving skills
Computer skills (word, excel, power point, internet savvy)
Shows ability to prioritize without help
Negotiation skills
Strong sales skills
Strong work ethic
Service-minded
Customer orientation
Basic application know-how
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
Abbott
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