Experience Inc. Jobs

Alliance Dir APAC

Job ID

156538

Posted

01-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Shanghai - Shanghai - China

Key Responsibilities

JOB SUMMARY

Responsible for oversight of all aspects (financial, operational, service delivery, etc.) of the success of a regionally based assignment. Promote and foster relationships while serving as liaison for such client; key participant in expanding and managing the growth of assignment.

This role will be the local point of contact accountable for all CBRE activity with client in the Greater China and APAC regions. The person must have knowledge and experience in RE, Projects, and IFM. In addition to the typical responsibilities (listed below), we have designed a Global Delivery IFM model that is designed and focused on the customer through the “Consumer Journey.” The IFM model is focused on a seamless, unified experience delivery approach. Hospitality is essential to this model and embedded in the “host” experience delivery model we are implementing. Per our contract, we are outcome (results) based.

Our four key outcomes are:

l Seamless : Workplace experience services that elevate outcomes for consumers and create equity in the community

l It Just Works : Operational efficiently, excellence, agility, and a competitive cost structure defining our service

l Simplify and Go : Market leading, predictable and agile processes that are aligned with the pace of the client

l Transformation : Deliver value through transforming the workplace experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

l Must be able to influence and develop collaborative relationships, building cooperation in the pursuit and achievement of organizational goals with all related parties, including client, end users, and service partners.

l Responsible for delivery of the four key outcomes.

l Maintain interface with customers, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.

l Manage Rhythm of Business activities, including reporting and regular reviews such as Key Performance Indicator (KPI) review / update, and Quarterly Business Reviews (QBR), and other identified activities to support transparent communications and collaboration.

l Oversee and responsible for financial performance of the account; set operational and financial goal, develops operating and capital budgets as required.

l Develops operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPI’s.

l Manages account programs aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.

l Oversees account site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to location for projects management issues, concerns, etc.

l Evaluates outsource provider "hard services" contracts to ensure best pricing and service level performance. Coordinates RFP process through client and sourcing groups.

l Responsible for development and training to all field and management staff in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements.

l Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

l Manages the planning, organization, and controls for all account functional service delivery. May be responsible for a mix of direct and matrix reports.

l Effectively recommends staff recruitment, selection, promotion, advancement, corrective action and termination, reporting to next level management for review and approval as appropriate.

l Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring,appraising and rewarding performance and retention.

l Leads by example and models’ behaviors that are consistent with the company's values.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies andbusiness practices to achieve complex results. Responsible for setting project, department and/ordivision deadlines. Errors in judgment may cause long-term impact to line of business and/or overallcompany.

Required Knowledge and Skills :

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to

respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and

articles using distinctive style. Ability to make effective and persuasive presentations on complex

topics to employees, clients, top management and/or public groups. Ability to motivate and

negotiate effectively with key employees, top management, and client groups to take desired

action. Ability to effectively communicate (spoken and written) in English and Mandarin.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Reviews complex

financial/business analysis and reports prepared by subordinates. Ability to analyze the most

complex business/financial data and develop innovative solutions. Develops and implements

financial policies and procedures. Approves and oversees department budget.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations.

Requires expert level analytical and quantitative skills with proven experience in developing

strategic solutions for a growing matrix-based environment. Draws upon the

analysis of others and makes recommendations that have a direct impact on the company.

LEADERSHIP

Ability to effectively provide transformational leadership through demonstrating the values and objectives of the Collaborative Partnership, unique to the relationship between CBRE and client. This requires leadership capabilities (outside of those already identified above) that include the ability to intellectually stimulate discourse, influence behavior and thinking, inspire through clear vision, and promote the continuing evolution of the client relationship model.

CHANGE MANAGEMENT

Ability to effectively execute change/transition management processes for continuous improvement in service delivery, operational process, team development, and supporting client led initiatives. A key component is the ability to work effectively across a complex matrix client organization.

Qualifications and Education:

EDUCATION and EXPERIENCE

Bachelor's degree and/or Technical degree from a four-year college or university and a minimumof eight years of related experience and/or training. PriorTeam andSupervisory Management experiencerequired.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)