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Working with the wider Project Management team, the Team Lead is responsible for leading a team of Senior Project Managers, Project Managers and Junior Project Managers and for ensuring translation and localization projects are delivered according to IQVIA’s standards and client requirements.

Responsibilities

• Day-to-day line management and mentoring of a team of Junior Project Managers, Project Managers and Senior Project Managers

• Lead the effective recruitment and selection of new hires for the team

• Ensure team and individual compliance of relevant and applicable IQVIA procedures and SOPs

• Ensure team and individual adherence to the Quality Management System

• Complete and review robust CAPA plans when issues arise

• Organise the distribution and allocation of translation projects amongst PMs based on project specific requirements

• Act as the primary point of escalation for internal/external clients and manage their requirements accordingly

• Assist in the implementation of new services and processes within the team

• Assist Senior Project Managers in managing client accounts and ensuring successful onboarding

• Ensure team adherence to KPIs and goals, taking relevant actions when not met

• Along with the Training Lead, assist in the training and development of junior staff.

Requirements

• Minimum of 5 years of experience working in Project Management in the Language Services industry with experience of people management

• Bachelor's degree, ideally in a linguistic, business or scientific field

• Fluency in English is essential, an additional language would be advantageous

• Excellent written/verbal communication skills

• Excellent attention to detail to ensure that high quality standards are maintained

• Ability to meet strict deadlines and to manage competing priorities and changing demands.

• Excellent problem solving and analytical skills including the collection, management and presentation of data

• Ability to follow instructions and work independently whilst using own initiative.

• Demonstration of advanced IT skills

• Experience working with TMS and CAT tools, experience working with XTRF and/or memoQ would be highly advantageous

• Ability to establish and maintain effective working relationships with colleagues, managers and clients