Job Information
Oracle Principal Systems Analyst - Support in Seoul, South Korea
Job Description
RESPONSIBILITIES:
Proactively working with CSS(ACS) customers to ensure their successful life experiences with Oracle Cloud Infra and support ES DB systems as Exadata, ZDLARA.
Technical assistance with systems & software production environment
ES System administration such as image upgrade , re-image and DB patch, configuration and re- configuration health checks
Upgrade and implementation planning and advice on image upgrade Management.
Proactively alerting customers to product issues.
Delivery of reactive onsite technical support
Resolve known issues, according to procedures documented in Knowledge notes database.
Document unknown issue requiring expert technical knowledge.
Perform root cause analysis of difficult product problems and their solutions/technical escalation follow-up.
Interact with key customer personnel to enhance collaborative problem solving.
Providing and verifying problem workarounds or patches
Researching and responding to technical enquiries
Become a trusted advisor for our CSS(ACS) customers.
EXPERIENCE:
Strong Unix skills (Servers, Storage & Network) are essential, additional Linux skills are useful.
Hands-on experiences with Mission Critical Datacenter Systems & Database environment administration tasks.
Hands-on experiences on Operating Systems Virtualization (VMware and OLVM)
Hands-on experience with the Oracle Database releases RAC.
Hands-on experience with Enterprise Manager Grid Control is essential.
Experience of any of the following products and technologies will be an advantage:
Oracle Exadata Database Machine, Oracle ZDLRA Cloud Machine, Oracle Grid Infrastructure, Oracle ASM (Automatic Storage Management), Oracle Data Guard, Oracle Recovery Manager.
Career Level - IC4
Responsibilities
RESPONSIBILITIES:
Proactively working with CSS(ACS) customers to ensure their successful life experiences with Oracle Cloud Infra and support ES DB systems as Exadata, ZDLARA.
Technical assistance with systems & software production environment
ES System administration such as image upgrade , re-image and DB patch, configuration and re- configuration health checks
Upgrade and implementation planning and advice on image upgrade Management.
Proactively alerting customers to product issues.
Delivery of reactive onsite technical support
Resolve known issues, according to procedures documented in Knowledge notes database.
Document unknown issue requiring expert technical knowledge.
Perform root cause analysis of difficult product problems and their solutions/technical escalation follow-up.
Interact with key customer personnel to enhance collaborative problem solving.
Providing and verifying problem workarounds or patches
Researching and responding to technical enquiries
Become a trusted advisor for our CSS(ACS) customers.
EXPERIENCE:
Strong Unix skills (Servers, Storage & Network) are essential, additional Linux skills are useful.
Hands-on experiences with Mission Critical Datacenter Systems & Database environment administration tasks.
Hands-on experiences on Operating Systems Virtualization (VMware and OLVM)
Hands-on experience with the Oracle Database releases RAC.
Hands-on experience with Enterprise Manager Grid Control is essential.
Experience of any of the following products and technologies will be an advantage:
Oracle Exadata Database Machine, Oracle ZDLRA Cloud Machine, Oracle Grid Infrastructure, Oracle ASM (Automatic Storage Management), Oracle Data Guard, Oracle Recovery Manager.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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