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Citigroup ICM Korea - IBQA (기업금융신용관리부 In-Business Quality Assurance) in Seoul, South Korea

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for Wholesale Credit Risk (WCR) across the enterprise. WCR In-Business Quality Assurance (QA) is an integral part of the ICM organization. The In-Business QA verifies that established standards and processes are followed and consistently applied. WCR stakeholders use the results of the Quality Assurance Reviews (QAR) to assess the group's adherence to policies, procedures, and standards as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the functions, training needs, process deficiencies and control effectiveness. WCR Head of In-Business Quality Assurance reports results of QARs to management of the respective stakeholders and regulators across WCR.

This role reports locally into ICM and functionally to In-Business Quality Assurance Head of Commercial Banking Function Head

Key Responsibilities:

  • Lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe with focus on South Korea on Large Institutional and Commercial Bank clients

  • Ensure effective credible challenge to Business Heads in regard to credit approval and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate

  • Ensures wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework

  • Accountable for leading the Quality Assurance team which is responsible for execution of the following:

  • Consistent and objective assessments during QARs

  • Subsequent follow-up on corrective actions that were raised during QARs

  • Synthesize and prepare quarterly Quality Assurance Reports to ICM/CCB business management that communicate and measure results and identify negative trends and potential solutions

  • Update and create QAR templates

  • Interact with the respective senior management across ICM to ensure that quality assurance protocols are adequate for all portfolios

  • Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders

  • Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards

  • Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings

  • Act as a change agent coaching staff in areas with noted deficiencies and sharing best practices

  • Ensure ongoing and timely feedback and coaching of WCR In-Business QA staff to sustain a strong culture and an unwavering commitment to excellence in execution

  • Attract, develop and retain top quality assurance staff

  • Support the Global Head of WCR In-Business QA on internal projects and initiatives

  • Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives


  • BA/BSc of any related subjects or higher degree in Business (MBA) a plus

  • Strong quality control / quality assurance experience, including 10-12 years in banking, wholesale credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank

  • Deep knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

  • Proficient understanding of policies and procedures with the ability to execute change seamlessly

  • Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures, development of housing infrastructure and database maintenance

  • Strong grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation

  • Significant experience in preparing presentations for seniors

  • Skillful manager/leader with a track record of building high performing teams

  • Excellent interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

  • Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

  • Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

  • Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

  • Korean Language preferred

Time Type:

Full time

Primary Location:

South Korea

Job Level:


(본 행내공모 관련 직무 상세는 특히 아래를 참고 바랍니다)

In Business Quality Assurance (IBQA) Manager – C14

조직 직무 개요

기업금융신용관리(Institutional Credit Management - ICM) 조직은 전사적 신용위험(Wholesales Credit Risk - WCR)에 대한 언더라이팅, 식별, 측정, 관리, 모니터링 및 보고를 통합적으로 (End-To-End) 담당합니다.

그 가운데 In Business Quality Assurance (IBQA) 는 기업금융신용관리 조직의 필수적인 기능으로, 수립된 기업금융신용관리 기준과 절차가 일관성 있게 적용되는지 확인하는 역할을 합니다. Quality Assurance Reviews (QAR) 결과를 이용하여 신용위험 관리 관련 규정, 절차 및 기준이 적용되고 있는지 평가합니다. 이 결과는 경영진이 운영 및 기능 상의 위험, 관련 교육의 필요성, 절차 미비 및 통제 효과를 파악하는데 도움이 됩니다.

주요 업무 책임

  • Quality Assurance 업무절차정립및교육실시

  • Quality Assurance Review (QAR) 양식생성및관리

  • 분기별 Quality Assurance 보고서작성

  • 이슈분석및해결책도출/실행에대한관리업무

자격 요건

  • 신용위험관리및씨티내부규정에대한이해

  • 프로젝트및이해관계자관리경험

  • CKI 및씨티내비즈니스파트너와의협업을위한글로벌커뮤니케이션능력

  • 국내감독당국과의원활한협업및국내규제관련법규이해를위한한국어능력


  • 고용형태: 전문직

  • 급여 및 복지조건 : 회사 내규에 따름

  • 근무지역 : 서울 종로구 새문안로50, 한국씨티은행 본점


  • 서류전형 > 면접전형 > 사전점검/채용검진 > 최종합격

  • 전형일정 및 각 전형별 합격발표는 메일을 통하여 개별 안내 드립니다.

접수방법 및 기간

  • 지원방법 : 당행 채용 site 접속하여 온라인 지원

  • 제출서류 : 영문이력서 1부

  • 접수기간 : 채용시까지

  • Rolling Base 인터뷰 진행 (지원서가 접수된 순서대로 검토하며, 채용후보자가 조기에 선발되는 경우 접수기간 중이라도 채용 공고 종료 가능함)


  • 구직자 본인의 용모, 키, 체중, 출신지역, 혼인여부, 재산과 구직자 본인의 직계 존비속 및 형제자매의 학력, 직업, 재산의 정보는 기재하지 마시기 바랍니다. (채용절차의 공정화에 관한 법률 제4조의 3)

  • 온라인을 통해 접수한 이력서는 반환하지 않습니다. (채용절차의 공정화에 관한 법률 제11조)

  • 부정한 행위(예: 채용청탁 등)를 통해 합격한 사실이 확인된 경우, 합격이 취소될 수 있으며 향후 채용에 제한이 있습니다.

  • 장애인/보훈대상자의 경우 서류전형에서 우대

  • 장애인은 ‘장애인복지법 시행령’ 제2조에 따른 장애인 기준에 해당하는 자 또는 ‘국가유공자등 예우 및 지원에 관한 법률 시행령’ 제14조 제3항에 따른 상이등급 기준에 해당하는 자를 말합니다.

  • 보훈대상자는 ‘국가유공자 등 예우 및 지원에 관한 법률’등에 의한 취업지원 대상자를 말합니다.

  • 지원 시, 해당 사실을 증빙할 수 있는 서류를 추가 제출 바랍니다 (개인정보 마스킹 필수).

  • 문의: 한국씨티은행 인사부 (ckirecruitment@citi.com)

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.