Experience Inc. Jobs

Job Number 24141706

Job Category Owner & Franchise Services

Location The Westin Seoul Parnas, 524 Bongeunsa-ro, Gangnam-gu, Seoul, Seoul, Korea, Republic of

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Parnas Hotel Co., Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary

– Directs the overall operation of an assigned hotel to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards

– Drive Brand and value initiatives, hotel performance, and the development of people

Essential Duties and Responsibilities – (Key Activities of the role)

– Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty

– Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests

– Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel

– Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans

– Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets

– Works closely with other property in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel

– Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices

– Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets. Ensures compliance with brand standards

– Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units

– Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback

– Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences

– Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues

Required Skills

– A strong background in operating hotels in a competitive market.

– An outstanding leadership style that engages the team.

– A strong understanding of the market and ability to maximize profit.

– A sound business acumen.

– A passion for delivering superior results.

– A commitment to transfer knowledge.

– Strong Leadership skills in managing a team to drive for results

– An ability to manage complex relationships

Qualifications

– Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience

– 15 years of general management experience in a high level operations role or some prior general management

experience, or an equivalent combination of education and experience.

– Type and level of experience required may vary slightly based on size and complexity of operation

This company is an equal opportunity employer.

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