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Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service & Sales Specialist helps to improve the efficiency of our organization by enhancing customer service experience with the productivity of service operations and technical staff/ Field Service Engineers (FSEs). As such, the role is pivotal to our company’s field service operations, and it is responsible for the provision of customer technical support, triaging of instruments issues and the planning, dispatching and coordination of Field Service Engineer activities and supporting service contracts sales within the Selling Unit.

This position is part of the Leica Biosystems located in Seoul and will be hybrid. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Operations and report to the Operation Manager with a dotted line to the Service Manager responsible for managing spare part orders and inventory by liaising with all departments involved in fulfilling spare parts demands. If you thrive in a multifunctional role and want to work to build a world-class Service and Commercial Operations organization—read on.

In this role, you will have the opportunity to:

Technical assistance

• Responding to Customer service requests via telephone, email, etc. and log the symptoms and instrument information via SFDC Service.

• Scheduling Field Service Engineer visits at a mutually agreed time with the end customer and Field service Engineers ensure that Service Level Agreements are met.

Service Contracts

• Pro-actively contact customers with contract proposal in advance of the expiry of their current contract or warranty. Also, track and follow up on contract quote that have had no response.

• Upsell contracts to customers who are currently out of contract or have a lower tier of contract including Inside sales for service contract

Service Administration

• Perform all service order activities and support FSE’s activity.

The essential requirements of the job include

• Minimum Diploma in Biomedical engineering or any science related discipline.

• Minimum 3-5 years in handling direct customers experience in Korea.

• Minimum 3-5 years of Service engineer, Service sales, or Customer Care support experience with a leading medical device company preferred.

• Fluent English in written/specking is preferred.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.