Experience Inc. Jobs

Reference #: 4465195 THE POSITION Are you passionate about delivering exceptional customer service? Are you seeking an entry-level position that can pave the way for a fulfilling career? The Department of Transportation is actively seeking a dedicated and motivated individual to oversee the application and knowledge testing for Pennsylvania's commercial and non-commercial driver licensing program, while providing outstanding customer service. If you are eager to make a positive impact on the lives of your fellow Pennsylvanians, this opportunity is tailor-made for you. Do not hesitate any longer, apply today and seize this chance to make a meaningful difference!

DESCRIPTION OF WORK The primary responsibilities of this position include interacting directly with customers to confirm applicant identities, assist with application form completion, and input data into online driver license application software. Additionally, the role involves administering standardized knowledge tests to assess applicants' understanding of the vehicle code, driving regulations, and traffic control devices. Vision screenings for visual acuity are conducted using a telebinocular instrument for all applicants, and test results are entered into online software systems via a PC terminal. It is crucial to strictly follow driver and vehicle services' customer service policy, ensuring correct fee waiver codes are utilized and documented when necessary for customer transactions, in compliance with fee waiver guidelines.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 80 hours bi-weekly Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch. Overtime and travel required Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience obtaining, evaluating, and providing information to the public. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

Legal Requirements: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.