Experience Inc. Jobs

JOB SUMMARY:

The Program Manager-Veteran's Assistance Program is responsible for overseeing the operation of the Veterans Assistance Program which provides financial and/or transitional assistance to veterans to become economically stable. Other responsibilities include evaluating and maintaining eligibility of clients receiving services, collecting supporting documentation, maintaining accurate files and providing ongoing case management services.

ESSENTIAL JOB DUTIES AND FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Screens of applicants , determines eligibility for program services and follows eligibility guidelines and program policies and procedures.
• Calculates income, obtains required documentation and enters applications into the computer system.
• Assesses client needs, determines eligibility for program services and follows eligibility guidelines and program policies and procedures.
• Assists clients with understanding of and completion of paperwork for program services; makes referrals as necessary.
• Maintains complete and accurate client case files which includes information regarding eligibility, referrals and other required documentation; ensures appropriate documentation is attached to application; reviews all applications for completeness and accuracy; updates and makes corrections as needed.
• Prepares utility, rental and transportation vouchers and submits for processing and payment.
• Maintains an accurate account balance and reconciles summary of funds with fiscal department reports.
• Assists in the completion of the Community Needs Assessment, National Survey and Community Action Plan.
• Provides on-going case management to families and individuals receiving assistance and serves as a liaison between agencies, clients and service providers.
• Maintains a comprehensive caseload for assigned counties including maintaining appropriate documentation in the SHAH system.
• Follows up to with clients to determine outcomes of established goals (i.e. job placement, increased salary) and documents accomplishments in client file.
• Provides client training in the areas of energy-education activities, budget counseling and other aspects necessary to assist clients into work and out of poverty.
• Establishes and maintains a system for literature distribution and new client recruitment; distributes literature as needed.
• Networks with various community organizations, businesses and employers to establish and maintain positive and effective relationships to support organizational collaborations and partnerships, including utilization of all available community resources.
• Participates in community outreach activities throughout service area and assists with food distribution and other community projects.
• Makes presentations to community based organizations that service low-income individuals and families.
• Prepares and submits monthly program reports that detail program activities and outcomes as needed to various funding sources.
• Reviews and approves utility vouchers and bills to validate payment and submits to fiscal for processing as needed.
• Assists in monitoring and approving the purchase of all program related supplies and equipment and assists with maintaining a current inventory on agency fixed assets as needed.
• Reviews and oversees the preparation of documentation required for audits and monitoring visits.

Other

Follows CCSCT Policies and Procedures and maintains confidentiality in all phases of agency operations.

• Demonstrates an understanding of the agency mission and takes pride in achieving that mission.
• Familia izes self with the agency's Strategic Plan, including its goals and strategies and works collaboratively with other agency staff to achieve identified outcomes.
• Attends and participates in staff meetings and related activities; attends conferences, workshops, and trainings to increase professional knowledge; serves on committees as assigned.
• Performs other related duties as assigned or required.