Job Information
The Childrens Place Social Media Community Engagement Coordinator in Secaucus, New Jersey
Location:
Secaucus, New Jersey
Job Summary:
As a Community Engagement Coordinator, you are responsible for managing the day-to-day of all social posts on the brands social accounts, including but not limited to community management, content and engagement strategies and performance reporting. The role encompasses monitoring and growing all social communities, while strengthening consumer loyalty through surprise and delight tactics. You pride yourself on staying current with the latest social media trends and developments, understand how to engage with the consumer and have strong analytical and communication skills.
Responsibilities:
Responsibilities include, but not limited to:
Social Community Engagement
Be the voice of the brand in all of its social networks and platforms
Nurture community through continuous dialogue and engagement; actively engage in dialogue with community via social channels
Report on community sentiment insights, monitoring negative and positive comments that will subsequently stimulate social dialogue and influence future conversation by users
Monitor brand tags and identify opportunities for regrams
Contact users about their brand stories; while circulating these to Brand Marketing and Content teams
Use feedback and insights from community engagement (social media, affiliate and influencer channels) and share with cross-functional teams in real time to help the business evolve its strategies in a timely fashion
Spot emerging trends in the social landscape and identify social consumption trends
Stay to-to-date in all social platforms ensuring maximum effectiveness
Assist in creation of one-pagers, decks and other requested documents as needed
Monitor and share competitor analysis
Customer Service
Collaborate with Customer Service team to ensure top-level service cuts across social networks
Ensure all inquiries are resolved effectively and in a timely manner
Provide product information and offer order assistance to help the ecommerce department achieve sales goals
Work with social platform, customer service and moderation partners, to protect our consumer and brand experience within social media
Serve as the brand’s “front lines” for any product, brand related issues or crises, escalating as appropriate to help mitigate any potential wider service issues
Liaise directly with our warehouse to resolve any web order delivery questions
You can...
Make good judgement calls on the fly
Be a strong storyteller, wordsmith, and a solid photo editor
Can be creative and scrappy
Track and analyze community sentiment reporting to inform strategy
Thrive working in a fast-paced and scaling organization
Live, breathe, and love the world of social, of course!
Education and Experience:
Bachelor’s degree in marketing, communications, or related field
0-2 years of experience in customer service and/or social community management
make our PLACE yours
Being a part of our team takes collaboration and hard work. We are seeking top talent who are eager to contribute to a high-performing team!
We are proud to be the largest pure-play children’s specialty apparel retailer in North America and continue to celebrate the success of our collection of brands, including The Children’s PLACE, Gymboree, Sugar & Jade and PJ PLACE.
If you are eager to learn and work in a diverse, inclusive, fast-paced and engaging work environment, please review our current list of openings and apply today!
Follow us on:
LinkedIn (https://www.linkedin.com/company/the-children's-place/) | Facebook (https://www.facebook.com/childrensplace/) | Instagram (https://www.instagram.com/childrensplace/) | Twitter (https://twitter.com/childrensplace) | Pinterest (https://www.pinterest.com/childrensplace/)