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Cisco User Experience Researcher in Seattle, Washington

Last month Webex helped nearly 600 million people meet, call, message, connect, discuss, and brainstorm. But there's more work to do. How will teams stay connected? How do we get more done with fewer meetings and scale team culture when separated by a screen?

Who You Are

We're looking for an experienced User Experience Researcher to use their acquired experience and skills in various research methods to help us continue defining the future of collaboration.

Required skills are:

  • 3 to 5 years of experience in rigorous mixed-methods including both qualitative and quantitative methodologies

  • An advocate and influencer with proven experience impacting product direction who can drive transparency across multi-disciplinary and cross-functional teams

  • Knowledge with UX and methodologies (attitudinal/behavioral)

  • An empath who understands how a few extra clicks can wreck a worker's efficiency and acts as the voice of the user throughout the product development process

What You'll do

  • Work with product teams and executives to develop research strategies

  • Build efficient feedback loops between our customers and product teams using in-depth interviews, concept validation, moderated and un moderated testing, surveys and workshops.

  • Proactively seek out ways to improve the customer experience of and build new opportunities for our business.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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