Experience Inc. Jobs

Job Information

Jack Henry & Associates, Inc. Technical Banking Support Representative in Seattle, Washington

Description & Requirements At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you\'ll join us. We can\'t do it without you. This position can be worked remotely throughout the U.S. The anticipated hours are 10:00 AM to 7:00 PM CT, Monday - Friday. What you\'ll be responsible for: Provides level one troubleshooting. Accurately assesses the customer\'s product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user\'s response to fully comprehend the need, product issue, and best avenue for resolving the problem. Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades. Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions. Provides appropriate personnel a precise understanding of user\'s issues when the problem needs to be escalated to a higher level. Monitors incoming cases/calls and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue. Participates in training programs to continuously improve product knowledge and service skills. May manage hardware capacity and performance and assess hardware needs. May perform other job duties as assigned. What you\'ll need to have: Minimum of 3 years of experience in a financial institution or technical support role. What would be nice for you to have: Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices. General knowledge of the financial industry, as it relates to banks and credit unions. General knowledge of specific product(s) supported and basic knowledge of other core and complimentary products. Able to use support tools to identify or recreate customer issues. Able to identify and resolve application and service issues. Able to provide outstanding customer service, as it relates to corporate policies and standards. Demonstrates strong communication and customer interaction skills in accordance with SLS policies and guidelines. If you got this far, we hope you\'re feeling excited about this opportunity. Even if you don\'t feel you meet every single requirement on this posting, we still encourage you to apply. We\'re eager to meet motivated people who align with Jack Henry\'s mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, \"Do the right thing, do whatever it takes, and have fun.\" We recognize the value of our associates and believe much of our company\'s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding to ensure the physical, mental & financial wellbeing of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we k