Amazon Corporate LLC Technical Account Manager II in Seattle, Washington
If you are a technically proficient problem solver and want to work directly with external customers then this maybe the role for you. We are looking for a support engineer who will have a strong sense of ownership, passion to provide a great customer experience, and excellent troubleshooting skills in high-pressure situations. Provide high-quality technical support to review customer cases related to integration with Amazon systems. You will review business applications for compliance with our policies and investigate application integration problems with APIs or Amazon services. You will dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.). You will typically focus on guiding customers on how to properly use an API/amazon service, teaching them about best practices, and troubleshooting common implementation and configuration problems. As a Support Engineer (SE-ext)/ Technical Account Manager (TAM), you may identify opportunities and known risks with a customer's technical decisions. Cases are assigned with time-sensitive first-response SLAs. They may take the form of a call, chat, or email.Position will be based in Seattle, WA.* Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, or a related field* SME status in one or more services, and understanding of the architecture and operational parameters enough to effectively handle escalations* 5+ years of experience in a technical, digital operations, or systems support role* 3+ years of experience with MySQL/MSSQL, DynamoDB, or other database related systems* Experience using one or more scripting languages (e.g. Bash, PowerShell, Ruby, Python, ebextensions)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.