Job Information
Expeditors Team Manager - Legacy Support, IS Operational Experience in Seattle, Washington
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
350+ locations worldwide across 60+ countries
Fortune 500
Globally unified systems
Are you interested in lending your experience with process improvement and people development to a team in the midst of substantial growth and change? Do you want to learn more the Export process at Expeditors?
The Operational Experience - Legacy Support Team Manager is responsible for supporting a variety of applications related to our Export Services. With the Export environment constantly evolving, you can expect something new each day!
As a Team Manager, you will develop, mentor, coach, and hold all members of the team accountable to expectations. The Team Manager ensures that the applications and systems the team is assigned are supported effectively, working in collaboration with IS and Business leaders to reduce incidents and increase efficiencies. You will gain an understanding of the support work and be able to assist with critical issues and at times, act as the escalation point for off-hours calls.
This position is ideal for a motivated, humorous, thoughtful and curious individual who wants to lead a team while at the same time, working with multiple groups within the organization.
The Team Manager will report to the Senior Manager of the Legacy Development Team and work directly with Program leadership and Product management, as well as stakeholders across the company.
Major Duties and Responsibilities
Prioritize career development activities for direct reports
Understand and define the work of the team and processes to improve productivity
Drive and communicate the long-term vision and goals of the team
Communicate and exemplify Expeditors’ culture to direct reports
Collaborate within your team and across the organization to reach creative solutions to conflicts
Daily and Monthly Activities
Monitor workflow and productivity to ensure service level agreements are met, assisting with the workload when necessary
Respond to major service interruptions on a 24/7 basis
Coach, mentor and develop the team through regular performance evaluations and check-ins
Ensure timesheets, required training, and other administrative tasks are completed as documented
Compile, analyze, and share metrics on volume trends
Screen, interview, and onboard qualified candidates to fill team openings
Lead initiatives and process improvement projects for the team and department
Manage and prioritize auditing procedures and requests
This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Downtown Seattle
Federal Way
Lynnwood
Bellevue (Factoria)
MINIMUM QUALIFICATIONS
Experience leading teams and people
Record of superior organization and time management
Management of multiple and competing priorities
History of making process improvements
Balance analytical problem solving with a sense of urgency
Professional and customer-service-oriented attitude
Strong sense of confidentiality
DESIRED QUALIFICATIONS
Outstanding, demonstrated experience developing teams and people
Ability to recognize and mitigate risks
The ability to communicate effectively in writing and verbally with a wide spectrum of people, both technical and non-technical
Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
Passion for technology
Exposure to support networks, ticket desk applications and escalation processes either in an operations or management capacity
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Expected base salary: $95,000 to $180,000
Expeditors offers excellent benefits:
Paid vacation
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement
Position is full time (40 hours per week) Monday through Friday
Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
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