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Amazon Sr. Program Manager, AWS Support Kumo in Seattle, Washington


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Do you have a passion for defining, owning and driving efficient business operations mechanisms? Do you want to enable a 700+ tech builder AWS operation to run efficiently through programs that impact our finance and human capital? Here’s your opportunity! We are seeking an experienced, self-starter and motivated Business Operations Program Manager to join AWS Kumo, the global tech organization for AWS Support, a multi-$B business. In this role, you will be responsible for developing and implementing programs that improve operational efficiency and streamline processes within the organization. You will work closely with cross-functional teams to understand their needs and develop solutions that meet business objectives.

Key job responsibilities

Successful candidates will have experience managing programs across global organizations with numerous stakeholders up to VP level. You must have experience driving meaningful action, be data- and detail-oriented, and have excellent problem-solving abilities. Responsibilities include:

  • Develop and implement programs that improve operational efficiency and streamline processes.

  • Collaborate with Finance, Recruiting and HR partner teams to develop solutions that meet Kumo's business objectives.

  • Identify inefficiencies, bottlenecks, and areas for improvement in business processes.

  • Monitor program performance and measure the impact on business operations.

  • Identify and implement process optimization strategies to improve efficiency and reduce costs.

  • Develop and maintain metrics and key performance indicators to track program progress and identify areas for improvement.

  • Manage program budgets, timelines and resources.

A day in the life

You will manage Kumo's business operations programs, processes and partnerships. This includes financial budgets, logistical planning, headcount management, recruiting, builder development, among others.

You'll work in Kumo's Chief of Staff organization and manage business partner relationships with AWS Support and Kumo finance, recruiting and HR teams. You will also work closely with Kumo's leadership team to ensure the smooth organization operation in these areas.

About the team

AWS Kumo is a global technology organization dedicated to helping AWS customers succeed in their cloud journey. AWS Kumo combines the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and provides amazing technical challenges at AWS's scale. Our team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Trusted Advisor, Personal Health Dashboard, AWS re:Post, and Support Center and multiple internal tooling systems. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Seattle, WA, USA

Basic Qualifications

  • 5+ years of program or project management experience

  • Experience using data and metrics to determine and drive improvements

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

  • Bachelor's degree

  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

  • Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules

  • Experience in HR shared services, IT services, operations and/or compliance

  • Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

  • 2+ years of driving process improvements experience

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.